Job Summary:

The Program Specialist will be responsible for recruiting, enrolling and supporting match relationships between volunteers (Bigs) and children (Littles) to maintain the highest standards of child safety and to promote long-term and impactful relationships.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

Enrolling match participants

• Enroll volunteers and children for the mentoring programs
• Ensure all participants have been appropriately enrolled before they are matched

Overseeing matches (Big and Little pairings)

• Coordinate new match introductions
• Provide ongoing support to all match parties including the volunteer, parent, and child to ensure adherence to National BBBS Standards, child safety, and to offer appropriate coaching and support
• Document comprehensive written summaries of all match support contacts in real-time, web-based contact management software, in order to comply with national standards
• Coordinate match activities and events for participation from the matches

Developing and Maintaining partnerships

• Assist in the development of partnerships for the School Based programs and maintain communication with assigned liaisons from school partners.

Recruiting match participants

• Advocate for the mentoring programs by providing information to potential clients and volunteers

Other duties as needed

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Bachelor’s degree is required. BA in social services, sociology, psychology or related field is preferred.
• At least one year related experience, preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Work as needed on evenings and weekends to attend planned events promoting the agency.