Job description

This position is a key part of the U3000 Sales Team responsible for supporting various aspects of the sales commission process including but not limited to producing CBAF and analysis of commissions processing for the segment. There will be a relationship regionally with sales teams, matrix partners and leadership team. The role will also have some external responsibilities with Brokers by providing back-up support to the Sales team on escalated commission issues. This person must be capable of working independently while demonstrating sound judgment.

Primary responsibilities will be analysis of sales commission process. Owning submission of CBAF/BOR and keeping sales team advised on processing and issues. Knowledge of SFDC, Docusign, reporting tools and resources is also critical. This person must be professional and knowledgeable, able to answer general and case-specific questions. Attention to detail, accuracy and ability to work under tight time constraints are necessary.

Responsibilities:
Able to process high volumes of routine producer transactions by partnering with Partner with the New Business Manager and/or Client Manger to ensure that the Clients’ needs and expectations are met

Act as point person for sales for Client and /or Broker commission questions

Ability to build relationships with sales and commission partners

Interact with other departments regarding the payment of commissions

Respond to inquiries from business partners and/or external producers in accordance with defined metrics in a clear, customer focused and professional manner.

Proactively follow-up with Broker on any missing, incomplete information

Identify and own the required paperwork for installation of new business and renewals while ensuring accuracy and completeness

Monitor the sales timeline to ensure adherence

Audit compensation payments (commissions) including performing audits

Research and resolve compensation issues

Maintain OneNote entries to resolve discrepancies

Develop detailed knowledge of commission schedules

Act as a resource to Manager and other team members on special projects

Provide out-of-office support as needed

Support departmental projects and improvement initiatives

Understands and manages various systems across the multiple business segments

Meet and exceed timing and quality standards.

Consistently demonstrate strong planning, organization and time management skills

Participate in training on new systems, programs and processes and identify possible training needs

Establish solid rapport with internal matrix partners and external producers

Identify procedural problems; formulate and recommend well thought out suggestions for improvement

Maintain professionalism under pressure

Ensure a flexible approach to shifting priorities; changes in technology, responsibilities, processes and organizational structure.

Be open to feedback about general performance or specific events

Qualifications:
Strong working knowledge of Microsoft Outlook, Word, Excel, Internet Explorer is required

Ability to work independently as well as in a team environment and proactively with internal and external partners

Ability to consistently meet tight deadlines and work under pressure

Excellent communication, organization and presentation skills

Ability to quickly understand the segment needs and expectations

Excellent verbal and written communication skills

Effective problem solver who demonstrates ability to multi-task

Excellent customer service skills

Attention to detail and analytical thinking

Knowledge in Cigna systems (Sircon, SFDC, CIT, CFEetc.) is preferred but not required

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 22 - 33 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna .

About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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