EXAMPLES OF ESSENTIAL DUTIES:

• Coordination and management of communications (written and verbal) between Webco’s customers and the Company;
• Understanding the needs of Webco’s customers and coordinating Webco’s resources to meet the customer requirements;
• Identifies customer value and helps to align the company’s resources to deliver this value.
• Develops and executes appropriate value capturing strategies and tactics
• Customer inquiry development – ability to develop customer inquiry into firm orders;
• Customer order entry and customer file maintenance;
• Determine customer’s quality specifications, pricing and delivery schedule information;
• Interacts with multiple Webco departments to ensure smooth flow of orders;
• Ensure continuity from sales order to shipment to customer location.
• Understanding Webco’s mission, goals, objectives, organizational structure, and product base;
• Understanding Webco’s production capabilities and interpreting their relative value to the market;
• Gathers, interprets, and applies market and competitor information in order to effectively manage their assigned sales territory;
• Ability to work in a team approach to Sales and customer service for both new and existing customers with an emphasis on creative and innovative solutions to customer satisfaction.
• Proficient written and verbal communication skills – must be able to communicate in a professional manner;
• Strong math skills;
• Ability to read and follow complex instructions;
• Computer literate – able to proficiently use Word, Excel, and SAP, SharePoint and PowerPoint.

PERFORMANCE REQUIREMENTS:

• Knowledge, skills and abilities: Ability to deal with stress and get along with co-workers and supervisors. Ability to read and speak English is required. Must be able to communicate effectively with people outside our company and internally within all levels of management and all departments. Must have excellent written skills in order to document. Regular attendance at work and punctuality are essential job functions. Additionally, must be willing to be on call and work after hours occasionally if a business necessity arises.
• Education: Bachelor’s Degree in Business, Marketing or Engineering preferred.
• Experience: 2-4 years previous experience in Marketing and Sales or Customer Service in metals manufacturing environment a plus.
• Equipment: Computer, keyboard, mouse, variety of software – including Word, Excel, Outlook, SharePoint, SAP and PowerPoint.