Develops/designs the orthopedic service line care delivery with the provider and office staff transitioning the patient along the care continuum into the post-acute setting. Utilizes an interdisciplinary approach to ensure efficient, cost effective and high quality care. Designs an educational program focused towards the patient and family and includes the expectations of the patient care experience. Assists the patient with the development of realistic care goals to ensure optimization of function postoperatively. Develops continuing education offerings for staff, physician offices and other providers. Expands the orthopedic services within Saint Joseph London through the development and maintenance of relationships with referring physicians and the general public through the development of educational materials, networking and seminars.

Essential Key Job Responsibilities

• Works to expand the orthopedic service line through networking and relationship development.
• Develops educational programs, materials and classes to increase the patient and family’s knowledge of orthopedic care, expectations and recovery.
• Assists the patient in the development of care goals to maximize the patient’s post-operative functioning and patient’s health outcomes.
• Provides continuing education to care providers through one on one education, participation in the orientation of all care providers and formal education offerings.
• Development of care pathways through the incorporation of evidence based practices to ensure optimal patient outcomes.
• Ensures compliance with CMS requirements and compliance standards.
• Plans and implements strategies supporting core measure compliance, high quality outcomes and enhance the patient experience.
• Assists in the evaluation of technology and equipment needs to assist in patient care and promotes the bone and joint program.
• Develops and supports an integrated care delivery model through the building of interdisciplinary collaboration from the preoperative period to the post-acute setting.
• Assists in establishing collaborative relationships between medical and nursing staff. In collaboration with Directors, Department Managers, and Service Excellence, follows up and resolves physician/patient issues and concerns.
• Research Joint Commission requirements for achieving Center of Excellence designation. Identify other successful orthopedic programs for both internal and external to CHI as models for Saint Joseph London Orthopedic Center of Excellence.
• Work collaboratively with Orthopedic Council to identify and prioritize steps for achieving Center of Excellence designation and assets with implementation of approved programs.
• Recommend goals, benchmarks and timeliness necessary to be considered for Orthopedic Center of Excellence designation.
• Maintain current knowledge of new clinical technologies, changes in care delivery models and the emergence of new programs/therapies to ensure the program offers the leading-edge patient care experience in the region.

• Other duties as assigned by management.