What does a Risk Officer for Issuer Solutions Business do?

As a Risk Officer for our Issuer Solutions Business, you will manages control-related risks for Fiserv Issuer Solutions products and services such as retail card and loan processing, as well as fraud and digital products and services. In this role, you are expected to support the reduction of risk across the business through driving key stakeholders throughout control design, enhancement, effectiveness, and, where necessary, remediation activities. In support of these activities, the expectation of this role is to engage horizontally across the Issuer Solutions landscape to assess existing LOB control frameworks and identify/evaluate improvement opportunities.

In addition, this role will require collaboration with other Business Control Officers to drive alignment with ERC framework expectations. The Issuer Solutions Business Risk Officer will also need to coordinate with the other Issuer Solutions line of business Risk Officers to support comprehensive risk and control support for Issuer Solutions.

To be successful in this role, you will be responsible for:

• Driving alignment between the business and the risk framework, loss capture and other risk domains as appropriate.

• Continuously liaise with the business and supporting functions to understand upcoming business changes so impacts across risk domains can be proactively assessed.

• Contribute to team coverage of engagements with Internal Audit, regulators, and other reviews by ensuring business is aware and prepared for the engagement.

• Lead efforts for issues and corrective actions including root cause identification, issue intake, alignment of corrective actions with the risk framework, verifying effective remediation and closure related activities.

• Collaborate with the business and supporting functions on control design, implementation, and monitoring.

• Conduct rapid risk assessments to evaluate the adequacy and effectiveness of policies, procedures, processes, systems, technology, and other internal controls, as appropriate. Manage triggers of when an assessment should be performed (e.g., system change, external event).

• Contribute to governance routines and management reporting leveraging Risk ID, issue management and other sources.

• Support the inventory of business processes, internal testing, audit, regulatory engagement outputs and the integration with risk assessments being performed to fulfill risk and controls coverage mapping.

What we need you to have:

• 10+ years of risk or industry experience (internal audit, internal controls, risk management, compliance management, regulatory agency, law firm, accounting, technology, or operations), including at least 5-7 years control testing and/or risk assessment initiatives

• 5+ years of experience in an operational or risk management role

• Demonstrated organizational, influential, strong client service attitude, and demonstrated success as a leader within an overly complex business and/or audit function

• Bachelor's degree, with emphasis in Accounting, Statistics, Economics, Analytics, Finance, Management, Information Technology, or general business or equivalent field experience

What would be nice to have:

• Fiserv Issuer Solutions business knowledge

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