Job description

ESSENTIAL JOB FUNCTIONS

• Manage all aspects of Rewards Club operator, with the goal of increasing membership.
• Handle public and staff in a tactful, diplomatic manner.
• Resolve disputes and respond to guest requests.
• Ensure prompt, courteous and accurate service is provided to guests.
• Maintain Rewards Club efficacy and efficiency.
• Ensure compliance with all policies and procedures.
• Prepare periodic team member performance reviews.
• Hire, train and counsel team members within area of management.
• Maintain accurate personnel and departmental files.
• Ensure sufficient workforce availability to provide efficient guest service.
• Exercise initiative and judgement, ensuring smooth operational flow.
• Maintain open lines of communication to keep staff informed of all pertinent information.
• Review shift operations, and make recommendations to improve service and efficiency.
• Monitor Reward Club counter to ensure that all guests are treated equitably.
• Work with Marketing team and Database Analyst with planning, design and implementation of marketing events, special events and promotions.
• Contribute new ideas for promotions and events.
• Participate in marketing events, special events and promotions as necessary.
• Perform other duties and responsibilities as assigned.

EXPERIENCE & QUALIFICATIONS

• Minimum 5 years of experience in marketing, customer service and/or casino operations.
• Previous supervisory experience, preferably in a Rewards Club setting.
• High School Diploma or GED.
• Bachelors Degree in Marketing, Business Administration or related field preferred.
• Experience using player systems and kiosks.
• Experience with Microsoft Word and Excel.

SKILLS, KNOWLEDGE & ATTRIBUTES

• Excellent communication and interpersonal skills.
• Excellent human relations and guest service skills.
• Strong leadership and planning skills.
• Strong problem-solving and decision-making skills.
• Strong time management skills.
• Full working knowledge of casino industry.
• Able to maintain strict confidentiality of classified information.
• Able to remain professional in stressful situations.
• Able to work in a high-pressure, fast-paced environment.
• Able to prioritize and multitask.
• Able to work any day and/or shift as needed.
• Self-motivated and dependable.
• Team player.

UNIVERSAL REQUIREMENTS

• Sensitivity to various cultures, including Native American cultures.
• Regular attendance and punctuality.
• Able and willing to work any changes in scheduled hours as required.
• Serve as a credit to Jackpot Junction Casino Hotel, and encourage others to do the same.

PHYSICAL DEMANDS

• Mobility throughout the facility.

While the physical demands described here are typical of those required to be successful in this position, reasonable accommodations will be considered to enable individuals with disabilities to perform applicable job duties.

Job Type: Full-time

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