Job description

Highbrow is looking for a highly motivated, positive and compassionate Retail Sales & Service Associate for our Bath and Topsham location in Maine. The Retail Sales and Service Associate is our customer's first connection when entering our locations and is responsible for many aspects of our customer’s experience. The successful candidate will possess outstanding customer service skills, retail sales experience, constant desire for self-improvement and attention to details.

This entry-level position offers the opportunity to learn and grow with an industry leader from the ground up. We are a full service, alternative medicine boutique that hosts an on-site medical cannabis caregiver, operating in full compliance with state and local law. We also operate adult use cannabis locations in full compliance with state and local law.

Responsibilities and Duties

The main responsibilities of the Retail Sales & Service Associate include interacting, educating, and advising customers face-to-face and on the phone, assisting with inventory, interacting with local service providers and recommending solutions to the customer.

Required Skills

• Outstanding in-person and and phone customer service/sales skills
• Ability to communicate clearly and calmly in a positive and informative manner
• Thriving to perform job duties in a fast-paced work environment
• Demonstrated proactivity, flexibility, adaptability, and multi-tasking
• Ability to maintain confidentiality and ethical conduct
• Skills in accurate cash management and inventory control
• Proficient computer skills
• Ability to focus; attention to detail
• Ability to work effectively as part of a team

Required Education

• High school diploma or equivalent
• 2 years post-secondary education in a related field preferred

Required Experience

• 2 + years experience in a fast-paced client-service intensive industry—hospitality and retail backgrounds preferred
• Computer operations necessary for running an office/retail center (POS systems; office equipment such as copiers/telephone systems)
• Basic inventory and cash management skills

Physical Requirements

• Ability to spend extended time standing, walking, bending, and reaching
• Reliable transportation
• Must be 21 years or older'

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Weekend availability

Application Question(s):

• Are you able to pass the state required background check?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Preferred)

License/Certification:

• IIC (Preferred)
• RIC (Preferred)
• Maine Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person

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