Job description

Under the direction of the Director of Retail, manages the Wings and Pipeline retail stores that sell a variety of logo merchandise.

Position Functions / Areas of Responsibility

• Delivers a great shopping experience to Snowbird customers through effective staff training and measurement of service guidelines.
• Works with the Recruiting team to interview and hire staff. Coaches, motivates, and develops staff in a team-oriented goals-oriented environment. Manages the store schedule and reconciles payroll data in a timely and accurate manner.
• Works collaboratively with retail buying team to ensure optimal product mix and replenishment. May source and purchase small categories of retail sundry and gift items.
• Is responsible for conducting regular physical inventory class counts and twice annual full-store inventories.
• Works with Retail Administration and Finance to manage monthly operating budgets in order to meet company performance and profit expectations.
• Responsible for managing daily transactions in a manner that accurately accounts for cash and inventory.
• Maintains the store and storage areas in a safe, clean and organized manner in order to minimize risk to employees, guests and the inventory.
• Works as part of a retail management team, assists in setting divisional goals, supports and implements company and divisional policies. Willing to assist in other areas of retail operations as assigned by Retail Administration.
• Works floor-shifts often, juggling management tasks with working in the shop directly with customers. This is a very hands-on management role.
• Travel: Occasional business trips within/outside Utah.

Interactions

• Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.
• Management of 7-15 full time equivalent employees.
• Budget and sales responsibility of up to two million.

Education & Experience Requirements

• College degree in related field preferred. Additional related work experience may be substituted for education.
• 2-4 years of job-specific work experience with demonstrated competence.
• Applicants must have a background in retail operations and leading a team of retail salespeople. Experience with P&L management, scheduling, payroll reconciliation, purchasing, and merchandising is highly desirable.

Specific Requirements

• Must be at least 21 years of age.

Skills & Knowledge

• Advanced written, verbal, reading and listening skills. Reading, writing and arithmetic with accuracy.
• Competence in planning, organizing, leading and controlling. The ability to work in a sometimes deadline driven and stress-related work environment.
• Excellence in customer service.
• Outstanding "people-person" with ability to work effectively in a variety of teams.
• Competence leading employees in a goal-oriented win-win working environment.
• MS Outlook, Word and Excel proficient. Knowledge of, or ability to learn, WinRetail (inventory/back office), Siriusware (Point of Sale), Kronos (payroll system), and other retail management systems.
• Accounting skills, including the ability to compile operating budgets, analyze profit and loss statements and strategically manage inventory levels.
• Work with a large degree of autonomy. Exercise judgment in accordance with company and divisional policies and procedures. Maintains a solutions-oriented attitude and seeks assistance when roadblocks get in the way. Must be proactive and persistent. Honesty and integrity are paramount.

Work Schedule

• Shifts vary, may be early morning or late evening, weekends, holidays, depending on business levels and scheduling needs.

Working Conditions

• Must be prepared to stay overnight if necessary on occasional times of road closures.
• May experience unusual stress from high business volumes, deadlines, continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird.
• Must be able to lift 40 lbs.
• Must be able to stand for long periods of time.
• Must demonstrate ability to bend, kneel, handle, reach, grasp and perform repetitive motions.
• Work is routine in a pleasant retail shop and office environment.
• Work is subject to frequent interruptions making continuity and accuracy difficult, frequent exposure to noise.

All job opportunities at Snowbird & Ski Summer Resort require the ability to comply with our Professional Appearance, Drug & Alcohol and Employee Conduct Policies.
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This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Job Type: Full-time

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