Retail IT Analyst

About the Company

David Yurman is the celebrated American jewelry company founded in New York 1980 by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. Today, the company is led by Evan Yurman and creates timeless, yet contemporary collections for women and men defined by inspiration, innovation, consummate craftsmanship and cable — its artistic signature. David Yurman collections are available at 49 retail stores throughout the United States, Canada, Hong Kong and France and at over 300 locations worldwide.

Diversity, Equity & Inclusion at David Yurman

As a company founded by artists, David Yurman champions self-expression in everything we do. We are committed to fostering a culture of openness and creative collaboration within our entire community, and we cherish the diversity of our employees’ backgrounds and perspectives. We will always advocate for equity and inclusion for all.

Overview

The Retail IT Systems Analyst Role will serve as a critical member of the IT Technical staff to assist end-users in the support, use, and configuration of company supported desktops, laptops, printers, POS systems, mobile devices, and remote access.

Responsibilities

• Support, build, deploy, and maintain desktops (PC and Mac), laptops (PC and Mac), tablets (iPads) and mobile devices (iPhones) for end-users.
• Troubleshoot, calibrate, and setup HP LaserJet, Xerox, and Zebra label printers.
• Support Cisco VoIP phones and employee voicemail system.
• Manage provisioning and administration of mobile hardware including iPads and iPhones via MDM software/AirWatch.
• Provide desktop operational support of critical applications such as Office 365 (Outlook/Teams) and Point of Sale System (mPOS).
• Provide remote assistance as needed to personnel outside of primary work location.
• Adhere to standards, policies, and procedures.
• Provide remote and on-site technical support; on-call support as needed for our Retail locations.

Qualifications

• Education: A degree in a related field or equivalent experience required
• 3+ years with Windows networks; Cisco/Meraki networks a plus
• 3+ years Microsoft Active Directory/Exchange
• 3+ years hands on experience with Windows/Apple hardware and software
• 2+ years with hands-on Cisco VoIP phone/Call Manager knowledge
• Knowledge of network protocols (TCP/IP, etc)
• Strong organizational and time management skills
• Experience with Microsoft Office 365 Productivity tools and Adobe Creative Suite
• Experience with configuring VPN solutions (Palo Alto Global Protect) a plus
• Experience with software/ticketing solutions - BMC Foot Prints/Sales Force a plus
• Strong documentation and verbal communication skills
• Able and willing to perform after hours work as required
• A team player who goes above and beyond base job responsibilities
• Excellent personal and professional presentation.
• Able to interact with all levels appropriately and effectively within Corporate, Distribution Center and Retail Locations.

Estimated salary range:

$90,000-$110,000

Base pay is one component of David Yurman’s total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, Summer Fridays (corporate roles), generous paid time off, sick time, and more.

The company offers competitive compensation, outstanding benefits and perks to eligible employees:

• medical/vision/dental insurance
• 401(k)
• Generous PTO
• numerous employee perks (employee discounts, Citibike membership (NYC), gym reimbursement, etc.)

David Yurman is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy, sexual orientation, gender expression, military status, marital status, genetic predisposition, carrier status, disability or membership in any other protected class under applicable law.