Do you have a passion for providing exceptional customer service? We are searching for our next Restaurant Supervisor for the Harth Restaurant and Lounge!

Perks

Great Medical, Dental and Vision insurance. Hilton room discounts!

Job Description

The ideal candidate will create and manage a unique, upscale dining experience, and create amazing guest experiences. This person must develop a strong team working environment and be able to create synergy within the department.

Job Requirements

• Exceptional ability to recruit, retain and develop your team
• Manage costs through inventory and troubleshooting variances; P&L management over all controllable costs
• Review all cost control opportunities taking corrective action as needed and suggest alternative
• Secure and/or implement all storage and cash handling procedures to minimize risk & loss
• Continuously improve the operation
• Maintain schedules, payroll and other administrative support
• Maintain food & beverage cost controls including inventory and pars
• Organize and conduct pre-shift and departmental meetings
• Manage payroll dollars through daily expected business volumes
• Maintain all reservation systems and book to accommodate business demands
• Create side work assignments and ensure completion with FOH staff
• Maintain cleanliness and presentation of dining room and lounge area
• Ensure the highest level of service to clients and their guests
• Responsible for all opening and closing procedures of the restaurant and lounge
• Responsible for managing of all daily and weekly reports (P&L, POS and Abstract)
• Properly resolves guest complaint ensuring guest leaves on positive note
• Must Understand and adhere to Hilton & Chartwell Hospitality operating standards
• Other Requirements
• Good with technology for inventory, ordering, scheduling, menu development, and general communication
• Knowledge of all applicable federal, state and local health and safety regulations
• Hilton experience a plus but not necessary
• 2+ years of Upscale Restaurant Management experience required
• 1+ years of leadership/management required
• High School degree or equivalent preferred
• Has a strong knowledge of professional services standards; fine dining experience a plus
• Has strong knowledge of commonly-used concepts, practices, and procedures in a restaurant.
• Relies on experience and judgment to plan and accomplish goals
• Must have ability to accurately handle money, make change, process credit card transactions and have strong menu knowledge
• Performs a variety of tasks. A certain degree of creativity and latitude is required
• Must be 21 years of age
• Passion for the business and compassion for people
• Outstanding leadership and communication skills
• Organized and detail oriented
• Must be able to create fun in a fast-paced and stressful environment
• Must be able to lift approximately 50 lbs.
• Typically works under general supervision and reports to the Director of Food & Beverage