Job description

Manager on Duty

Salary: $50,000 - $65,000 a year

Job Type: Full-time (40-60 hrs./wk. based on season)

Qualifications

• A commitment to operational goals balanced with a passion for maintaining a team culture.
• Confidence to resolve guest and employee concerns in a manner that builds good-will and trust.
• Ability to manage the operations of the property in a manner that sustains the authority of individual department managers.
• A heart for people blended with a passion for processes and consistency.
• Ability to analyze processes for efficiency improvement complimented with an eye for quality standards.
• A commitment to policy executed through kindness.
• Clear confidence balanced with humility.
• Experience 1-2 years of management 10-15 people required (preferably in hospitality)
• High school or equivalent (Preferred)

Full Job Description

Who We Are:

The culture of East Tennessee can be characterized by our friendly nature, a passion for the outdoors, a desire to help others, and a pride in our work. Smoky Mountain Resorts mirrors the culture of East Tennessee. Our organization is more than a set of hotels. We are an East Tennessee family-owned business in our third generation. We have a long and strong commitment to helping the East Tennessee community in any way we can.

To us, our community is personal!

We are seeking people that enjoy being part of a team and of a community. Specifically, we are looking for people who are passionate about making a real difference in our guests’ experience.

Our Culture:

We are a hard-working, well-paying, fun-loving, passionate group of characters. Our associates love the high-level responsibility work that is entrusted to them and challenges them to master their given profession. Our housekeepers don’t just clean rooms, they control the reputation of our properties! They are loved and respected! Our front desk associates are excellent multi-taskers who thrive on the challenges of a full hotel of adventurous guests. Our Managers-on-Duty and Directors of Housekeeping enjoy real responsibility and learn to run their areas efficiently and effectively. Our General Managers are truly General Managers, not in title only. They make key strategic decisions and set the tone for our properties. All manager level and associate level employees are not just expected to do work, but also shape the culture and best practices of our fast-growing set of hotels! To enable them, we offer training on the technical aspects of each job, the company processes, and leadership.

Benefits:

· Years of Service Getaway (receive a company paid vacation after a year of service)

· 401k with 4% company match

· Health, dental, and vision insurance for $12 per week

· Paid Time Off

· Professional Growth Opportunites

· Tuition Reimbursement

· Employee Discounts

Job Summary

Our water park properties were ranked #12th & #24th best water park resorts in the nation!

Are you an experienced professional who is excited to put your fingerprint on a fast-moving, high-growth organization? We have a well-trained team of professionals who are seeking a colleague to help them achieve. Do you prefer to achieve corporate goals by addressing both processes and the professional development of your team members? Can you operate in a structured environment but maintain the flexibility to accommodate the people-side of our guest and employee experiences? Can you both appreciate standard operating procedures was well as challenge the status quo? Can you balance the commitment to operational efficiency goals without compromising your commitment to quality? Regardless of your industry background (healthcare, restaurant, retail), Smoky Mountain Resorts is an outstanding way to showcase your team building and operational skills while learning how to manage and lead a resort.

The Manager on Duty (MOD) is responsible for the operations of the property in its entirety. This includes the efficient and effective management of each department. MODs ensure all revenue and budget goals are met. MOD’s assist the general manager (and possibly department managers) with performance reviews and subsequent training and coaching. Successful MOD’s will be self-motivated, positive, aggressive and uphold the highest level of integrity and professionalism. MODs should also help the General Manager and Departmental Managers to build these same qualities in team members. MODs should proactively seek out areas for process improvements and apply their experience to raise efficiency.

Responsibilities

· Maintain a culture of legendary service and hospitality among all staff.

· Ensure effective management of the property by honoring and promoting all corporate values (excellence, dependability, respect), policies, and procedures.

· Maintain our reputation for service excellence by promptly and effectively responding staff and guest related challenges and opportunities.

· Passionately learn all departments and functions that work together to make our property great.

· Assist in the preparation and delivery of regular and meaningful performance reviews in such a manner that promotes open two-way communication.

· Promote excellence by ensuring team member development objectives are developed and met.

· Inspect guest rooms often and consistently among all employees.

· Actively learn industry trends and serve as a knowledge-resource for Sevier County including events and trends.

· Work with local health department and other state or local agencies to maintain compliance.

· Arrange and manage weekly and quarterly projects as needed.

· Complete Weekly and Monthly reports and paperwork as assigned.

Job Specifications

Education:

· High school diploma or equivalent required.

Experience:

· 1-2 years of management experience directly supervising 10-15 team members.

· Hospitality, restaurant, healthcare, or retail experience preferred.

Knowledge, Skills and Abilities:

· Effective verbal and written communications skills.

· Basic computer skills (such as Excel, Word).

· Effective time management, self-management, and project management skills.

· Superior problem solving and customer relations skills.

· Passion to learn each functional area of the property and how each function works together to ensure excellence, dependability, and respect.

· Ability to foster a work environment achieving excellence, dependability, and respect.

· Willingness and ability to analyze, research, and report property operational information.

Physical Requirements

· Stand and walk for the majority of the work day.

· Apply physical dexterity with some bending, stretching, reaching, grabbing, holding, and carrying.

· Climb 3-5 flights of stairs multiple times per day.

· Lift 40-50 pounds

Work Schedule

· 8–10-hour shift

· Holidays

· Night shift

· On call

· Weekend availability

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Night shift
• On call
• Weekend availability

Application Question(s):

• Do you have a permanent residence in East TN?

Education:

• High school or equivalent (Required)

Experience:

• Management: 2 years (Required)

Work Location: One location

learninglandscape.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, learninglandscape.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, learninglandscape.com is the ideal place to find your next job.