• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
• To learn more, visit winnbenefits.com

Responsibilities

• Conduct neighborhood tours and home showings for qualified potential residents.
• Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures.
• Administer move-in paperwork and home inspections with residents.
• Conduct move out assessments with departing residents and assess any charge for damages.
• Answer resident questions and assist in resolving resident complaints. Provide high standard of customer service to residents through a prompt and courteous response to all inquiries.
• Develop and maintain strong resident relations. Responsible for completing customer relationship management requirements for the Resident Journey program.
• Assist with monitoring curb appeal throughout the community and office.
• Enforce resident guide and community standards by regularly inspecting the community including, homes, community facilities and common areas.
• Assist with maintenance of the appearance of the office, amenities, models and common areas of the property.
• Assist in the inspections of vacant homes and takes appropriate action to prepare the "for rent-ready" status.
• Actively participate in organization and execution of company-sponsored resident events including social events, educational classes and community programs.
• Provide administrative support at the community center.
• May be responsible for conducting move out information sessions.
• Demonstrate respect and regard for the dignity of all residents, families, visitors, vendors and fellow employees to ensure a professional, responsible, and courteous environment.
• Commit to recognize and respect cultural diversity for all customers (internal and external).
• Communicate effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
• Perform other duties as assigned.

Requirements

• High school diploma or GED equivalent.
• 1-2 years of work experience in sales, leasing and hospitality or customer service.
• A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Proficiency in Microsoft Office Suite.
• Ability to communicate effectively with residents, visitors and other organization staff and respond to basic questions.
• Ability to provide a high level of customer service to internal and external customers in a professional, service-oriented, and respectful manner.
• May require nights and weekends for special events.

Preferred Qualifications

• College education.
• Experience in property management.
• NALP designation.
• Proficiency in Yardi or other similar industry software.