Residence Inn - Night Audit Clerk (Full-Time)
Full Time
Virginia Beach, VA 23451
Posted
Job description
Residence Inn - Night Audit Clerk (Full-Time)
One of the most important decisions you will ever make is where to bring your special talent. The Coastal
Hospitality leader possesses a natural talent for service and is invigorated about the art and profession of being in
service to others. If this speaks to you, Coastal Hospitality may be the perfect place to grow your career.
Hospitality leader possesses a natural talent for service and is invigorated about the art and profession of being in
service to others. If this speaks to you, Coastal Hospitality may be the perfect place to grow your career.
What You Will Bring to the Role:
The Front Desk Night Auditor/Night Clerk is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, telephone operation and reservations.
The Front Desk Night Auditor/Night Clerk is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, telephone operation and reservations.
Some of Your Responsibilities Would Be:
- Oversee the guest experience during the overnight shift and assist with guest resolution/service recovery as needed.
- Audit, balance and report on all food and beverage outlet's: (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
- Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed.
- Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing.
- Prepare and input statistics and income journal sheets for preparation of daily reports.
- Balance and close all bank ticket codes, daily
- Run night audit final after insuring all revenues are in balance nightly.
- Perform the duties of a Front Desk (guest check-in and check-out, assist guests, provide general information on hotel and nearby attractions)
Minimum Qualifications:
>> This position is strictly an overnight position and interested candidates must be able to work from 11:00pm to 7:00am <<
- Previous hotel night auditor experience, preferred
- 1-2 years of front desk experience or similar customer service experience
- Previous cash handling experience
- a self-motivator who has a passion to deliver amazing customer service
How You'll Be Rewarded:
- A chance to learn something new every day in a fun, friendly work environment!
- Health Benefits; Medical, Dental and Vision
- Paid Time Off
- Employee Assistance Program
- Company Paid Short Term Disability, Life Insurance and Accidental Death
- Affordable and Optional Long Term Disability and Supplemental Life Insurance
- Company Matched 401K
- Health Care Flexible Spending Account
- Dependent Care Flexible Spending Account
- Health Savings Account
- Legal Resources
- Associate Travel Discounts per Brand Guidelines
This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.
EOE AA/Veteran/Disabled
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