Job description
Position Objective: Support the Museum’s mission by being a positive and proactive member of the Rentals Team, providing exemplary customer service to Museum guests and patrons at private rental events.
Responsibilities
- Provide excellent customer service to all private rental attendees by anticipating guest needs and being knowledgeable about the Museum facility, exhibits, and events.
- Support the set-up of private rental events on the day they are scheduled, including but not limited to setting up tables and chairs, assisting with decorations as needed and providing entrance into Museum facilities for clients and vendors.
- Assist clients and guests as needed during the event by answering questions about the Museum and rental events, ensuring clients and guests stay in the area(s) rented, and maintaining the cleanliness of the facility as needed.
- Maintain a warm, friendly, safe Museum environment, monitoring Museum exhibits and spaces, ensuring that NC ABC Laws, Durham County smoking ordinance, and applicable Museum policies are maintained and enforced.
- Transport guests, staff, and vendors in golf cart as needed.
- Support the clean-up of private rental events, including but not limited to removing trash and recycling, resetting exhibits, breaking down tables and chairs, ensuring clients, guests, and vendors leave the facility as they found it and with all of their belongings.
- Follow Museum procedures for emergencies by assisting the Emergency Coordinator and other Museum staff in emergency situations as directed.
- Take direction from and support the Museum Venue Coordinator with other duties as needed.
- This position is scheduled as needed. Schedules must be flexible since rentals can occur 7 days per week both during operational hours of 9am-5pm as well as after hours from 5pm-1am.
Actual Pay Rate: $14.00/hour
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