Job description
Who we are...
Ciox Health merged with Datavant in 2021, creating the nation's largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.
What we offer…
What we need…
Primary focus is handling the reconciliation of charts retrieved from provider offices for your region. In addition, this role will reschedule appointments with providers as necessary, handle inbound calls from both Chart Retrieval Specialists (CRS) and provider sites, and will audit and reconcile prior Chart Retrieval Specialist (CRS) medical chart uploads. This role will also be responsible to perform reminder calls for specific clients upon request.
Responsibilities:- Answer and handle inbound calls
- Maintain chart realization efforts
- Handle requests from call center team (appointments and special instructions)
- Complete reconciliation of prior days scheduled appointments
- Communicate with Provider’s as deemed necessary
- Responsible for the reconciliation of retrieved charts for the region and ensuring that all charts have been received
- Perform reminder calls for specific clients (upon request)
- Provide job aids and other training materials to Chart Retrieval Specialists while out in the field
- Shared responsibilities for assigning CRS to pre-scheduled appointments at provider offices
- Monitor emails from received from an outsourced company that handles reminder calls for scheduled appointments as needed
- Any other activity deemed necessary by the Onsite Regional Supervisor
- Able to work with multiple database at an efficient pace
- Intermediate knowledge and skill in Microsoft Suite (Word, Excel, OneDrive, Outlook)
- Demonstrated effectiveness at coaching and mentoring others
- 2+yrs Health Information Management, Medical Record, or call center experience
- Preferred understanding of medical terminology and medical office processes
- High school diploma or equivalent required
For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.
- Except for states where legally prohibited to enforce mandates.
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Equal Pay Act Minimum Range: 15.00-18.00
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