Job description
For nearly 20 years, TheKey (formerly Home Care Assistance) has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. View our
video
to learn more about TheKey.
Job Summary / Purpose:
The Regional Staffing Team Manager is an effective, outcome-driven resource management professional who is responsible for high-quality service delivery to our caregivers, staffing specialists, and the Clients they support. This role will provide strategic staffing recommendations with a focus on quality and improved margin.
Essential Duties and Responsibilities:
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Manage team of Staffing Managers access the region
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Responsible for quality staffing execution by assigning staffing managers to clients
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Ensure that staffing managers are assigning the best caregiver for each job based upon relevant factors including the client’s needs and goals and the caregiver’s. This includes personality, skill level, reliability, past performance, availability, and geography
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Provide supervision of the staffing specialists located in each business unit
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Recruit, interview, screen and, hire new staffing managers
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Deliver a streamlined staffing experience to our staffing teams by developing staffing solutions tailored to the client and caregiver experience and optimized against business goals
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Maintain knowledge of current business priorities and market considerations within designated business unit and factor appropriately into staffing decisions
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Prepare, troubleshoot, and resolve daily and future staffing and scheduling matters to maintain staffing guidelines to maximize the delivery of safe, quality care
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Communicate staffing issues to appropriate Leadership
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Serve as a super user for scheduling software and assists unit staff as needed with software based issues
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Oversee client and caregiver scheduling including educating on the importance of accuracy in schedules, rates, personnel and care notes, meeting payroll and billing deadlines
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Collaborate with Regional Client Solutions Manager to ensure a clear understanding of the case, keys for client satisfaction, and any changes in client condition
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Assist with orientation of new scheduling staff members on scheduling software
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Other duties as assigned
Required Skills, Education and Certifications:
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Bachelor’s degree in a human or health services field preferred
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One plus years of experience in health care, elder care, social work or related industry
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Two plus years of leadership experience
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The ability to apply effective problem-solving skills to prioritize and multitask in a fast paced environment and demonstrate a sense of urgency as appropriate
Preferred Skills, Education and Certifications:
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Experience or quick adaptability utilizing digital tools and Google suite applications
Physical Requirements:
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Ability to travel approximately up to 25% of the time
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Ability to lift and carry up to 15-20 pounds
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Ability to sit, stand and walk for a prolonged period of time throughout the work day
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Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.
Annual base salary: $89,300.00
Benefits for full time employees
- Medical/Dental/Vision Insurance
- TouchCare VirtualCare
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- 401(k) Matching
- Employee Assistance Program
- PTO Plan for Non-Exempt Employees
- Flexible PTO Plan for Exempt Employees
- Holidays and Floating Holidays
- Pet Insurance
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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