The primary responsibility of this position is to provide support, analysis, and development assistance for all technology that supports the daily operation of our facilities.

Essential Duties & Responsibilities:

• Troubleshooting technical support that have escalated beyond service desk.
• Provide primary computer systems support for all West Fraser facilities.
• Provide hands-on experience in technical support for 100+ Windows-based PCs, laptops and printers.
• Install, maintain, and troubleshoot end user workstation hardware, peripheral devices, software and network hardware.
• Perform on-site assistance for central IT staff to help diagnose and resolve complex computer hardware and software problems and implement corrective solutions
• Respond to incoming calls, service tickets and/or e-mails regarding problems
• Accurately document and manage trouble instances in the IT trouble ticket system according to the established guidelines
• Develop and maintain an inventory of all IT infrastructure components
• Participation in projects implementing new technologies to support strategic initiatives
• Support the development and implementation of new computer projects and new hardware installations
• Work with vendors that support various technology related services (e.g. cabling, third-party support, mill applications)
• If necessary, liaise with third-party support and PC equipment vendors
• Forward mill-level ideas or concerns to IT management
• Gaining exposure to maintenance and reliability areas of our business operations
• Integrating into a team of professionals motivated to use technology to give our organization a competitive advantage
• Special projects and other duties as assigned.

Qualifications:

• A Two-year degree in Information Technology or equivalent technical certifications
• Experience working in a team, customer service focused environment
• Strong technical, problem-solving, and trouble-shooting skills
• Knowledge of/Experience with Windows 7 and later
• Knowledge of/Experience performing PC & server maintenance on hardware, OS and system software
• Knowledge of/Experience with Windows Server 2008 & above, LINUX and UNIX
• Knowledge of network infrastructure, VM server setup and configuration
• Required to work after hours and weekends at times
• Ability to travel 25% - 50% of the time, including occasional international travel the United States or Canada

What will make you stand out:

• Customer Service Focus
• Able to troubleshoot Issues
• Problem Solving Skills
• Excellent written and verbal communication skills
• Supportive of Teamwork
• A self-starter & self-motivator

Our highly competitive compensation package and outstanding benefits include:

• Benefits starting Day 1
• Competitive starting pay
• On-the-job training
• A culture that strongly believes in promoting from within
• Medical
• Dental
• Vision
• 401k with company matching & retirement contribution
• Employee Stock Purchase plan
• Life Insurance
• Disability Insurance
• Paid vacations and holidays
• Employee Assistance Program

Invitation to Apply:

If you are ready to build your career in a company that thrives on growth, a safe work environment, rewarding work, challenge, and opportunity, come build your career with us at West Fraser: www.westfraser.com/careers

We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please apply through our online application process. Be sure to attach your resume to your online profile as resumes will not be accepted at the site. No phone inquiries, please.

West Fraser is a diversified wood products company producing lumber, OSB, LVL, MDF, plywood, pulp, newsprint, wood chips, and energy with over 60 facilities in Canada, the United States, and Europe. We are the largest lumber producer in North America, a leading global manufacturer of wood-based panels, and the world’s largest producer of oriented strand board (OSB).

We are a growing company, believe strongly in promoting from within, and pride ourselves on providing a challenging environment with continuous development. The successful candidate should be interested in future growth opportunities within the company

West Fraser is an Equal Opportunity Employer M/F/V/D & Drug-Free Workplace (DFW)