KEY POSITION SPECIFIC ROLES & RESPONSIBILITIES

• Answers telephone and directs calls in accordance with established process.
• Greets residents, families, and visitors and provides general information and assistance.
• Directs and/or escorts deliveries to proper areas.
• Responds to inquiries and releases information in accordance with established policies and procedures.
• Processes, sorts, and may deliver community mail.
• Ensures compliance with maintenance of visitor log.
• Prepares letters, reports, correspondence, and mailings.
• Maintains resident rosters and information related to requests from visitors, calls, etc.
• Prepares copies, admission packets, marketing materials, etc., as requested.
• Assists with the accurate maintenance of various files in accordance with established procedures.
• May process and support the AP/AR functions in the community.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to effectively present and communicate information and respond to questions.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

• Computer proficiency with software programs and the ability to learn new computer technology and programs.

Mathematical Skills

• Ability to apply concepts of basic algebra and geometry.

Psychology

• Basic knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation.

Social Perceptiveness

• Being aware of others' reactions and understanding why they react as they do.
• Adjusting actions in relation to others' actions.

MINIMUM JOB REQUIREMENTS

Education

• High school diploma or equivalent.

Experience

• One to two (1-2) years of experience in accounting, business office support, or other related administrative support role.
• Experience learning and accurately using computer programs and systems.
• Experience in a long-term or other healthcare related environment desirable.