Johnson & Johnson Family of Companies is currently recruiting for a Requisition-to-Pay Associate within the Johnson & Johnson Global Services organization. The position will be based in Tampa, Florida.

Caring for the world, one person at a time inspires and unites the people of Johnson & Johnson. We embrace research and science – bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. We have more than 275 operating companies in more than 60 countries, with more than 128,700 employees. Our worldwide headquarters is located in New Brunswick, New Jersey, USA. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.” There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.

The R2P Customer and Employee Satisfaction Associate will:

• Using insights from user satisfaction reporting identify and lead opportunities for training and continuous improvement projects for the contact center, back-office teams, business users and suppliers
• Provide support for contact center L1 team
• Support service recovery initiatives in partnership with BPO
• Maintain and provide recommendations for SOPs, job aids, quick reference guides etc for contact center associates, back-office partners, business partners and suppliers
• Provide user support using SalesForce.com case management systems
• Ensure a seamless experience for the requestor/business partner when using AskGS to address questions related to R2P, Sourcing and Contracting services by coordinating the process/interactions with the associates in R2P, Sourcing and Contracting
• Ensure compliance to defined processes when engaging with various end users (requestor, business partner, suppliers, fellow Global Service associates)
• Participate on global projects and will be in interaction with global network of R2P AskGS teams
• Provide escalated support (tier 3) for contact center and back-office partners
• Provide escalation support for aging and escalated cases
• Provide support/feedback to R2P and global service leadership
• Ensure compliance with all required training

Qualifications

• A bachelor’s degree is required, with a preferred concentration in Business, Finance, Accounting, Logistics, Supply Chain, Engineering or related field.
• A minimum of 3 years procurement experience is required.
• Tracking, coordination, and project planning skills required
• Strong analytical and problem-solving skills required
• Able to follow change management procedures and internal guidelines required
• Experience working in shared service center is preferred
• Experience interacting with internal and external customers is required
• Knowledge of Procurement processes (requisitioning, invoicing, PO lifecycle management, sourcing and contracting)
• Working knowledge of Procurement systems (SAP, Ariba, Salesforce.com, etc.) is preferred
• Strong written and oral communication skills with the demonstrated ability to interact with various levels of the organization is required.
• Being a self-starter with the ability to effectively plan, coordinate, and deliver results with minimal guidance is required.
• Strong MS Excel, PowerPoint, and Word skills are required. Experience with PowerApps, Teams, OneNote, preferred
• Demonstrated ability to effectively work remotely with business partners is required.

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.