Job description

Title : Quality Assurance Analyst

Location :- Atlanta, GA

Pay Range:- $19-$23 Per hour

Job Description:

Responsibilities:

• Perform quality audits on internal and external specialists providing clients with advertising and sales support, as well as specialists working to bring prospective clients into the SMB's portfolio of advertisers.
• Be the first line of quality when auditing client interactions between Client Services, Strategic Sales, or Account Management.
• Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements;
• Work closely & hand in hand with other departments to respond immediately to relevant quality-related needs;
• Participate in internal quality calibrations led by process owners.
• Participate in the development of quality inspection standards and continuously optimize the process and system platform.

Skills:

• Ability to work in fast and evolving workflows with eye for detail.
• Ability to maintain calm while meeting strict deadlines.
• Comfortably in exercising quality standards in ambiguous scenarios.
• Computer fluency and understanding the necessity of a data-driven approach.

Experience:

Minimum 1 year of Quality Assurance Programs experience.
Quality audit and quality management-related experiences.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Chamblee, GA 30341: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Quality assurance: 2 years (Required)
• Quality audits: 2 years (Required)
• call auditor: 2 years (Preferred)
• Auditing: 2 years (Required)
• Network monitoring: 1 year (Preferred)
• call monitored: 1 year (Preferred)
• call center lead: 3 years (Preferred)
• Team lead: 2 years (Preferred)
• QUALITY ASSURANCE ANALYST: 2 years (Required)
• quality management: 2 years (Preferred)

Work Location: In person

learninglandscape.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, learninglandscape.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, learninglandscape.com is the ideal place to find your next job.