Want to have the opportunity to work at a growing Software as a Service company? 800response and the Product Development team at its CallFinder division are looking for a qualified QA Software tester to help test our leading speech analytics and automated call quality monitoring solution, designed to help businesses discover valuable insights within agent-customer conversations. These insights help improve agent performance, agent training effectiveness, and the overall customer experience.

This position collaborates closely with the product development team to identify and resolve production and quality system deficiencies as well as assists with the development, review, and approval process of software.

Position Summary

Under the direction of the Product Team lead, the QA Software Tester will be a member of CallFinder’s Agile Scrum Team – responsible for creating and maintaining regression testing, writing technical testing documentation, and troubleshooting/documenting any issues that occur in the system. The QA Software Tester is responsible for the planning and execution of the functional testing and User Acceptance Testing for our staging/production environments. This position will involve making sure that the functional and technical requirements of software changes are followed and implemented as expected. This role will be responsible for creating, maintaining, and adjusting any testing environment needs and will be responsible for making sure that work is ready for production ahead of each Release. This role will also work closely with the rest of the Product Development team to follow current Agile practices and assist with providing information to the team for any found issues

Essential Functions

• Design, Implement, Test, and Manage Automated Regression Testing.
• Participates in agile meetings and technical planning meetings.
• Develop and document application test plans based on business requirements and technical specifications.
• Creates test cases including detailed expected results.
• Creates and stages test data.
• Records and documents the results, including anomalies and issues.
• Works closely with the Product Development team to ensure all software bugs are caught in-house before the software is delivered to the customer.
• Provides Iteration Release Notes and testing information for all internal users.
• Participate in software security testing as needed.

Skills & Experience

• BA/BS in Software Engineering, Computer Science, a related field, or related industry experience
• 2+ years of experience with web technologies
• Experience with automated testing frameworks and/or tools such as Selenium
• Experience with Linux and AWS is preferred
• Experience working in a software company, preferably Software as a Service (SaaS)
• Knowledge of the Agile Scrum Methodology
• Ability to work alone as well as highly effective in a team collaborative setting
• Experience working with automated testing to ensure consistent results given prior known input and output results

Compensation & Hours

Paid / Full Time

Location

Onsite in South Burlington, VT

How To Apply:

800response is conveniently located in South Burlington, VT with close proximity to Lake Champlain and the Green Mountains. If you are looking for a great career opportunity and want to join a team of energetic (and fun!) professionals, please forward your cover letter and resume to: HR@800response.com.

About 800response

800response is a leading marketing and caller analytics technology provider, working closely with businesses and advertising agencies throughout the US and Canada for over 25 years. Our robust suite of marketing and call monitoring tools include direct response phone numbers and URLs, real‐time call tracking reports, caller demographics, call recording, and CX solution.

We provide an excellent range of benefits for our employees, including:

• Health & Dental Insurance with generous employer contributions
• Flexible Benefits plan
• Life Insurance and AD&D Insurance
• Three weeks paid vacation in the first year
• 401k plan with annual employer match
• Short and Long Term Disability Insurance
• Bonus paid days off at manager discretion
• Paid sick leave and holidays
• Employee Assistance Program
• Tuition reimbursement for approved work-related college courses

EOE: 800response does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.