Job description
Check It Out!
Ready to be a Cooper too? This might just be right up your alley!
We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.
Must live within a 60 miles radius of the Lake Forest office due to licensing restrictions.
ESSENTIAL JOB FUNCTIONS
- Intro call to client within 24 hours of receipt of Conditional Underwriting Approval
- Proactively communicates with all parties (buyer, title/escrow, asset manager if applicable, realtor if necessary, internal staff) providing timely updates and gathering all required documentation to obtain full loan approval
- Review and verify accuracy of all documentation to ensure guidelines are met before resubmitting the loan to underwriting
- Resubmit loan to underwriting
- Prepare final loan documents and work with client, title/escrow, and funder to ensure timely release of documents and follow through funding
- Update Encompass and Cascade with loan status consistently
- Upload appraisal to Cascade and request repairs when needed
- Send out and review CD with buyer
- Ability to manage 25+ purchase files within a 40 hour work week
- Thorough working knowledge of agency and government programs and guidelines
- Develop and maintain working relationships with clients
- Set and explain proper expectations for the loan process and documentation needed to complete the loan application
- Ability to handle stress and escalations in a friendly, helpful manner
- Request customer service satisfaction surveys
- Follow up after loan closes to congratulate, thank, and provide the next steps to customer
- Respond to all customer inquiries in a timely manner
- Ensures exceptional customer service levels by maintaining a thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, and complying to Federal and State compliance policies.
- Achieves production goals as established by the company
EDUCATION / EXPERIENCE REQUIREMENTS
- Must have 1+ years of mortgage lending experience, preferably with purchase mortgage experience
- 2 or more years of sales experience, preferably a combination of face to face and phone sales
- High School diploma or GED required
Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self. We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive. Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation. We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.
Job Requisition ID:
020521
Job Category:
Originations
Primary Location City:
Lake Forest
Primary Location Region:
California
Primary Location Postal Code:
92630
Primary Location Country:
United States of America
Additional Posting Location(s):
Pay Range: $43,000.00 - $51,000.00
learninglandscape.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, learninglandscape.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, learninglandscape.com is the ideal place to find your next job.