Job description

Challenge. Growth Opportunities. Work hard, play hard culture. Not the current state of affairs? If you’re looking to expand your skills & take your IT career to the next level in an environment brimming with opportunity, collaboration & access to ongoing training & development, read on to see what people are saying about Snap Tech IT.

Here’s where you come in. We’re looking for a talented, motivated and customer service-driven Network/Systems Administrator to join our team, helping us deliver world-class service to our diverse client base, powered by cutting-edge technology you can get excited about. We want people who look at a job and ask, how can I make it better? Even more, to be given the chance to do so. We like to say we take the hard right over the easy wrong. That is how effective IT is really done.

This position is for our office located in Cumming, GA and serves clients in Georgia, Arizona, northern California, and nationwide.

We want candidates who:

• Like independent responsibility without micro-management.
• Thrive on complex projects and interesting solutions.
• Prefer a more relaxed work environment.
• Are eager to participate in friendly team competition for certifications and win prizes.
• Want the opportunity to have a direct impact upon your team and the company.
• Seek to improve their skillset with an eye on future leadership opportunities.
• Want a company that truly values a healthy work/life balance.
• Already have a proven track record in IT, preferably a Managed Service Provider.

What will you do?

• Manage the customer relationship during delivery and serve as the primary interface with the customer.
• Prepare a clear and effective communications, plan, and ensure proactive communication of all relevant information to the customer and to all stakeholders.
• Define the customization of global operational processes together with relevant point of contacts to meet project requirements.
• Facilitates gathering and validation of project requirements.
• Ensures all parts of an assigned project are processed, organized, and progressing according to predetermined timelines and deliverable dates.
• Drive project kick-off activities: internal meetings, statement of work creation, project plan documentation.
• Provide oversight and management of work backlogs, the prioritization process and work scheduling and monitoring.
• Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed.
• Monitor and control that the project is delivered within the approved budget, profitability forecast, and planned scope.
• Ensure that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.
• Coordinates internal and external resources scheduled, ensures projects remain within scope, schedule, and defined budgets.
• Forecasts potential schedule delays and develops alternate plans.
• Manage customer complaints, changing requirements and corrective actions, while avoiding “scope creep.”
• Collaborates with the Project and IT Manager Teams to ensure the needs of the client have been met.
• Supervises hand-offs ensuring smooth transition of Projects to the Service Desk and other internal teams when an implementation has been completed.
• Collect, analyze, and summarize information and trends as needed to prepare project status reports.
• Putting in place a continuous improvement program with focus on identifying and implementing best practices, measuring performance, and driving improvements.
• Creates and maintains comprehensive project management documentation.
• Provides regular updates to the Director of Professional Services on trends that are affecting the profitability and efficiency of the Professional Services Team.
• Leverage the existing tools or put in place new ones to ensure effective execution of projects.
• Assist in team development through holding teams accountable for their commitments, removing roadblocks to their work, and leveraging cross-functional team skills to improve product backlog throughput.

Qualifications and Skill Requirements:

• College diploma or university degree in the field of computer science, information sciences, or related field and/or 1-2 years equivalent work experience as a Project Coordinator/Project Manager experience (Preferred experience in the technical vertical).
• Strong understanding of the organization’s goals and objectives.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on listening and questioning with purpose.
• Strong documentation skills.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Strong experience in the continuous scheduling of work for yourself and other team members.
• Keen attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and other computer components.
• Lifting and transporting of moderately heavy objects, such as computers, servers, UPS, and peripherals.
• Valid Driver’s license and reliable method of transportation.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Application Question(s):

• Do you have experience in a Project Coordinator/ Project Management role in the last 12 months?
• Do you have previous experience working at an MSP (Managed Service Provider)?
• In complete sentences, what is your motivation to leave your current position (or last position)?
• What intrigued you about an opportunity to join our team?
• What date could you start work?
• Are you willing to come into the office Monday- Friday located in Cumming, GA?

Education:

• High school or equivalent (Required)

Experience:

• project coordination/ project management: 1 year (Required)

Work Location: In person

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