Job description

About EngageSmart
EngageSmart is a leading provider of vertically tailored customer engagement software and integrated payments solutions. Our mission is to simplify customer and client engagement to allow our customers to focus resources on initiatives that improve their businesses and better serve their communities. EngageSmart offers single instance, multi-tenant, true Software-as-a-Service vertical solutions, including SimplePractice, InvoiceCloud, HealthPay24 and DonorDrive, that are designed to simplify its customers' engagement with their clients by driving digital adoption and self-service. As of December 31, 2022, EngageSmart serves approximately 104,800 customers in the SMB Solutions segment and approximately 3,400 customers in the Enterprise Solutions segment across several core verticals: Health & Wellness, Government, Utilities, Financial Services, Healthcare, and Giving. For more information, visit www.engagesmart.com and follow us on LinkedIn.

Enterprise Program Manager
Scorecard
EngageSmart, Inc, (NYSE: ESMT) is a leading provider of vertical specific customer engagement software and integrated payment solutions. We offer single instance, multi-tenant Software-as-a-Service (SaaS) solutions and operate in two segments: Enterprise and SMB. The company currently serves 69,000 SMBs and over 3,000 Enterprise customers (as of 6/30/21) across five core verticals, including: Health & Wellness, Government, Utilities, Financial Services and Giving. Our solutions are purpose-built for each vertical we serve, including business management software, customer engagement applications, and billing and payment solutions. The Enterprise Solutions segment provides SaaS solutions that simplify customer and client engagement through electronic billing and digital payments, full revenue cycle management, and non-profit and corporate fundraising. The SMB Solutions segment provides end-to-end practice management solutions geared toward the health and wellness industry. EngageSmart has enjoyed extraordinary organic growth and finish 3Q 2021 with Annual Recurring Revenue in excess of $220 million. Strong organic growth with positive EBITDA is the key to increasing value for shareholders and, as such, remains the cornerstone of the company's strategy. Together we are embarking on the next phase of profitable growth for EngageSmart.
The Enterprise Program Manager is a critical and unique role, as she/he will be responsible for adding value to the entire EngageSmart entity by driving the top 1-3 strategic projects for the company at any given time. This is a highly strategic and tactical role and requires a highly resourceful individual with high emotional intelligence and self-motivation, strong operational, support, product, organizational, communication and hands-on, problem-solving skills. This role reports to the Director of Strategy and Operations.

Our Mission

EngageSmart simplifies customer and client engagement

Our Pillars
Love
We promote love for our employees, our customers, and our partners. Our culture is one of commitment to customer success and a collaborative environment, where people come to work with the knowledge that their work has purpose and their individual contributions matter.
Agency
We want to inspire agency in one another, in our customers, and in their clients. Agency gives people the permission to try new things, the autonomy to get things done without frustration, and access to deeper and better options.
Connection
We believe the true aim of engagement is connection. Our solutions connect established industries with leading technology to enable more meaningful connections between our customers and their clients.
Impact
Our purpose is impact. In addition to bringing delight to the everyday experience between companies and their customers, we are committed to serving the community. This includes the places our teams are based, our customers' communities, and the entire planet.
The Enterprise Program Manager will be responsible for supporting the timely execution of company strategy by driving critical programs leveraging project & portfolio management standards across EngageSmart Enterprise. Reporting to the Director of Strategy and Operations, this role will lead positive organizational change by being a facilitator and evangelists of PMO methodologies throughout the company. The role requires a highly resourceful individual able to quickly shift from strategic thinking to hands-on execution while working effectively across multiple solutions and cross-functional teams.
Primary responsibilities include:

• Drive the cross functional programs for the company's top strategic projects
• Maintain action items and deliverables, and ensure the completion of these for assigned projects
• Own documentation, communication, coordination, and status of projects for primary and executive stakeholders; drive a sdingle source of truth for these top strategic initiatives
• Maintain timeline, milestones, deliverables, change requests, and keeping projects on track
• Schedule, drive, and record notes on all major project meetings
• Raise risks to timeline and deliverables in a clear, transparent, and timely manner
• Provide recurring project status updates and milestones, including managing project governance structure and cadence
• Pragmatically ensure efficient use of company resources and drive accountability across business functions in the programs you manage.
• Become an advocate for PMO and Lean principles within EngageSmart Enterprise

Qualifications & Competencies

• 5+ years of experience leading and delivering on complex projects
• Highly organized with ability to build and manage many projects at once, identify and clearly communicate all dependencies
• Strong and experienced in fostering positive and non-adversarial relationships
• Strong organizational aptitude and ability to build relationships and bridge gaps across functions
• Ability to manage a project that has tasks across functions, ability to take over as SME/POC for multiple functions as the program sees fit
• Clear and transparent communication style. Ability to "speak the language" of every function, including finance, marketing, HR, sales, engineering, product, IT.
• Ability to document, follow, continuously improve, and innovate complex processes with diligence
• Ability to pragmatically solve difficult problems with data driven decision making
• Ability to understand, document, and drive management of costs associated with a program
• Self-driven and comfortable with ambiguity and uncertainty
• No prior industry experience needed but certainly welcome and highly valued
• Willing and take on a project that has already started
• Strong project management experience and background
• Comfortable working with multiple remote teams
• Experience with the following tools: Jira, Teams, Box, Outlook, PowerPoint, and Visio
• Recommendation #6: Resource should be a self-starter, and self-managed.
• Some PMP/Lean/Six Sigma coursework or Certification
• Thrives in fast paced environments, prioritizing agility, and willingness to act.
• Bachelor's degree required, MBA or equivalent preferred.

Base Compensation Range: $114,320.75 - $139,098 annually
Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission and equity. Some roles may also be eligible for overtime pay.
The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we'll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.

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Benefits*
We offer a competitive benefits program including:

• Medical, dental, vision, life & disability insurance
• 401(k) plan with company match & employee stock purchase plan (ESPP)
• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
• Mental health resources
• Paid parental leave & Backup Care
• Tuition reimbursement
• Employee Resource Groups (ERGs)

EngageSmart is an Equal Opportunity Employer.
EngageSmart provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact jobs@engagesmart.com.
Click here to review EngageSmart's Job Applicant Privacy Policy.
To all recruitment agencies: EngageSmart does not accept agency resumes. Please do not forward resumes to our job's alias, employees, or any other organization location. EngageSmart is not responsible for any fees related to unsolicited resumes.

Pay: $114,320.75 - $139,098.00 per year

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