Description

• Work as the customer contact for a team servicing Payroll, Core, and HR-specific customer requests
• Provide stellar support to our customer base using a variety of platforms, including phone, e-mail, remote session, and CRM case management system
• Acquire and expand knowledge of product offerings, support policies, and methods of support delivery
• Provide excellent customer service with a proactive approach to customer satisfaction
• Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms

Qualifications

• 1-3+ years of customer service experience
• Confidence and strong leadership abilities
• Strong verbal and written communication skills with demonstrated ability to communicate effectively
• Ability to set and manage customer expectations
• Effective collaboration and time management skills
• Ability to prioritize and juggle many tasks or projects at once
• Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner
• Highly motivated and team-oriented

• Experience with HR/Payroll preferred

• BS/BA preferred or equivalent work experience
• Certification (FPC or CPP) in the Payroll/HR industry preferred
• Minimum of a one-year commitment to the Product Support Representative role

Company Overview

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.