Product Support
Full Time
Winter Garden, FL 34787
$85,000 - $95,000 a year
Posted Today
Job description
Position Description
ABC Companies, a leader in the motorcoach industry, is searching for a Field Service Technician in the South West Region. You would provide technical support, information, and training for ABC customers throughout the Texas, Oklahoma, Arkansas and potentially Louisiana in the future. The ideal candidate(s) will be located in the South West.
Job Title: Regional Product Support Manager (Texas)
Reports To: Technical Services Manager
Scope: The Regional Product Support Manager is responsible for providing technical support, information, and training for ABC customers throughout the TX, OK, NE and AR. The ideal candidate will be located in Texas.
Benefits: The successful candidate will enjoy competitive compensation and group insurance benefits including 401k with company match program; paid vacation/holidays, employee recognition programs, company vehicle and travel expenses.
Salary: $85,000-$95,000 annually
This information reflects the proposed base salary range for this position based on available data. Minimums and maximums may vary based on location. Individual pay is determined by additional factors including job related skills, experience, applicable education or training and other relevant factors.
Major Areas of Responsibility:
- Provide technical support, information, and training for customers in assigned region
- Travel to new and current customer locations for the purpose of product support and technical training
- Serve as a troubleshooter and technical advisor for questions, issues and warranty concerns related to Van Hool, Eberspächer & other ABC products
- Investigate, analyze, and report conclusions and recommendations in response to customer questions and concerns related to Van Hool, Eberspächer & other ABC products in a timely manner. Also report any and all customer suggestions and comments
- Lead and coordinate regular (annual, quarterly or as required) training for customers within assigned region
- Perform mechanical maintenance, repairs, campaigns, and other service work for ABC product offerings as directed
- Participate in and successfully complete annual training requirements on all aspects of Van Hool, Eberspächer and other ABC products
- Complete customer visits according to the prescribed schedule to provide information, technical support and assistance for new and existing Van Hool, Eberspächer, and ABC customers
- Requires travel on a regular basis
- Other duties as assigned by your manager
Skills:
- Preferred 5 years’ experience in the transportation or electric vehicle fields
- Electrical and engineering technology experience are required
- Field service background is desired
- Formal training or experience, troubleshooting and diagnostics of all major coach systems including HVAC and High Voltage AC and DC electrical systems
- Familiarity with electrical drawings, commissioning software, and general EV (Electric Vehicle) architecture
- Mechanical background or experience with commercial vehicles and High Voltage systems
- Familiarity with Cummins, Detroit, Allison, Eberspächer, Carrier, High Voltage (HV) Inverters
- Must have some shop or fleet management experience
- Must have proficient time management, communication, and interpersonal skills
- If not qualified with a Commercial Driver’s License (CDL) at the time of hire will complete and maintain the DOT requirements necessary to obtain a CDL class B license with passenger endorsement, with in sixty days of employment
- Good organizational skills to include the ability to effectively manage multiple projects, prioritize tasks, and complete assignments within expected time frames and working with customers, vendors and coach builders
Education:
- High School Diploma or College degree. Preferably in transportation, Industrial, Electrical, Engineering is desired
Physical Demands:
- Frequently moves equipment, supplies, etc. up to 50 pounds
- Must be able to remain in a stationary position for long periods of the time
- Frequently moves about to other locations/offices
This job description is subject to change at any time
ABC Companies is a drug-free workplace
ABC Bus Companies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ABC are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ABC will not tolerate discrimination or harassment based on any of these characteristics.
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