SUMMARY:

Is cognizant of, and insurers that all practice operations in assigned region are consistent with objectives, philosophy, standards and policies of The Institute for Family Health.

CLINICAL / TECHNICAL / SERVICE:

• Demonstrate the ability to perform clinical / technical / service / administrative tasks
• Supervises and evaluates Lead PSR, acts as resource for Lead PSR regarding operational problems or questions, which cannot be solve or answer.
• Acts as a resource for support staff, for problems or questions, which they cannot solve or answer.
• Oversees and resolves problems relating to practice systems including appointments, registration, referrals, medical records, staff/patient relations and billing.
• Monitors PSRs schedules, resolution of conflicts, vacations, sick-days, etc.
• Assures adequate staffing coverage of administrative areas.
• Investigates and resolves patient billing problems; pulls charts, speaks with providers, communicates with Professional Billing, follows-up with patients.
• Processes sliding-fee scale requests; determines discounts and notifies Professional Billing.
• Investigates patient complaints, briefs senior administration, and provides follow up to patient.
• Reconciles petty cash daily; monitors safe contents; keeps log of petty cash.
• Reconciles daily office cash collections and completes bank deposits accordingly to IFH policy.
• Processes bi-weekly time cards for practice staff; totals for practice staff; reconciles with leave requests.
• Monitors and orders administrative supplies.
• Develops provider schedules and assures that they are entered correctly in the computer system.
• Reviews schedules pro-actively (at least once a week) to identify problems.
• Oversees the maintenance of provider schedules, and appropriate staffing of practitioners and patient services staff. Consults with supervisor when unable to resolve conflicts.
• Prepares statistics on practice operations as needed.
• Obtains tokens for patient reimbursement.
• Provides monthly appointment availability reports to site management team.
• Performs Patient Service Representative functions as required (i.e., registration, check-in, appointments, checkout, switchboard, referrals).
• Assists the Senior Level Administration with special projects as necessary.
• Shares the responsibility with Site Management team in overseeing the day-to-day operations from opening to closing.
• Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients in the assigned area.
• Coordinate training of new employees.
• Perform Epic system audits and assist in developing plans of correction for operating systems related to registration, scheduling, scanning, and referrals.
• Prepare reports related to Epic system operations, work ques, charges, registration and insurance related issues.
• Point person for equipment and mechanical problems in suites; follows up on correction.
• May be required to perform duties as assigned or perform other duties when necessary.
• Anticipate and respond to regulatory agencies and surveys performed.
• Ensure consistent performance adherence to all applicable policies and procedures.
• Complete required evaluations of PSR staff.

EDUCATIONAL / PROFESSIONAL DEVELOPMENT:

• Comply with IFH required online trainings.
• Comply with regulatory employee health requirements.
• Requires a minimum of 1 supervision session each week (conducted by Senior Practice Administrator or Director mentor

COMMUNICATION / RELATIONSHIPS:

• Effectively communicate with all affiliated Hospital departments and personnel, as well as to other affiliated organizations (such as managed care organizations).
• Attend management meetings.
• Display courtesy, tact and patience during interactions with all members of the staff and extended community.
• Demonstrate a professional, courteous and respectful attitude in dealing with patients, families and significant others.

Equal Employment Opportunity/Affirmative Action:

The Institute for Family Health is an Equal Employment Opportunity Employer. This job summary is intended to be brief and may not list all the duties and functions required, however, it does highlight the essential requirements. Nothing outlined in this job summary is to be construed as an express or implied contract of employment.

Please visit www.Institute.org for more information.