Since opening our doors in 1902, CHS became a part of Florida's history.

CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we’re changing the face of foster care and positively impacting children and families’ lives for generations to come.

Join our team to continue to do good and create history serving Florida's children and families!

The Permanency Manager manages the child permanency process for a Case Management Operations Center. Overall, the Permanency Manager contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families.

WHY JOIN CHS?

• Uplifting mission-driven work culture
• Make an impact in your community and become a part of Florida's history!
• Growth and professional development opportunities
• Great benefits package, including generous paid time off and holidays

Primary Job Functions

• Serve as program representative at Early Services Intervention (ESI) staffing and accept or reject new clients referred by the Department of Children & Families (DCF).
• Chair permanency staffing and serve as a second-level supervisor with the authority to approve or reject recommendations of supervisors regarding case direction, reunification of families and case closure.
• Monitor outcomes and lead problem-solving efforts related to permanency.
• Ensure service delivery is performed according to and within the CHS mission, policy, Statewide Directive, treatment model, COA Standards, QA standards, contract and/or licensing requirements, Florida Statutes and Florida Administrative Code.
• Provide oversight, guidance and direction to supervisory team members regarding family reunifications, high risk case and timely case closure; oversee compliance with Permanency Staffing directives.
• Provide consultation to supervisory and program team members.
• Monitor and analyze program outcomes.
• Lead problem-solving efforts.
• Suggest methods of improving systems and/or developing new systems based on data gathered from case staffing, field-based training and the QI process to regional leadership.
• Participate in system of care meetings.
• Identify unmet training needs based on findings and observations from permanency staffings and co-train case managers and supervisors in partnership with CBC Job Coach.
• Train teams on Family Team Conferencing.
• Teaching and model technical, work management, communication and conflict management skills and knowlegde.
• Track and monitor the progress of families and individuals receiving services.

• Recruit, supervise and support team members and foster their professional development.
• Establish annual team goals and objectives; track and report results.
• Coach, support and evaluate team member performance, taking corrective action if needed.
• Deliver timely communication through regular management and team meetings.
• Comply and confirm compliance with CHS code of conduct, policies, practices and other legal obligations.
• Participate in succession planning to build the bench strength necessary for future talent needs.
• Develop a strong knowledge base and stay current on job-related issues and trends.
• Participate actively in departmental meetings, training and education, as well as the quality process.
• Pick up projects on the fly; perform other duties as assigned from time to time
• Demonstrate the CHS Common Bond values in the performance of all job duties.

Job Qualifications

Education, Licenses & Certifications:

• Bachelor’s degree in human services related field from an accredited university, required.
• Florida Child Welfare Case Management certification, required.
• Florida Driver’s License within 30 days from hire required, with daily access to a reliable and insured vehicle.

Experience:

• Two years of experience as a Dependency Case Management Supervisor, required.
• Four years of experience in Child Welfare, required.
• Program Management experience, preferred.

Competencies

• COMMUNITY RESOURCES | SOCIO-CULTURAL CHARACTERISTICS OF SERVICE POPULATION

• Planning, project management, organization and time management
• Oral and written communication, including presentation and platform
• Collaboration, teamwork, consulting, facilitation, coaching and mentoring
• Computer systems and MS Office, including Word, Excel and Outlook
• Crisis intervention.

• Supervise others, with coaching skills that result in accomplishing goals through direct reports.
• Analyze and condense information.
• Perform at a high level of autonomy, with general supervision.
• Perform under strong demands in fast-paced, diverse, sometimes ambiguous environments.
• Commit to providing high customer satisfaction with positive service delivery results.
• Meet critical deadlines, while maintaining attention to detail, accuracy and quality.
• Handle highly stressful, sensitive situations; maintain confidentiality and professional boundaries.
• Demonstrate the behaviors of our CHS Common Bond Values.
• Be energetic, passionate and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change