Per Diem Veterans Outreach Coordinator

Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds – including post-traumatic stress, traumatic brain injury, anxiety, depression, co-occurring substance use disorder, family relationship challenges and other issues associated with Military service – for Veterans of all eras, Service Members, Military Families and Families of the Fallen through world-class clinical care, wellness, education, and research.

Reporting to and working for the Senior Director of Outreach, the Veteran Outreach Coordinator/Special Project’s role is to educate New England-based Veterans and their families about post-traumatic stress and traumatic brain injury (TBI) and encourage them to take advantage of services available at Home Base. The Veteran Outreach Coordinator guides Veterans through the process of seeking evaluation for PTSD/TBI at the Home Base Program and helps them assess what appropriate resources are locally available for treatment and support. Additionally, this Veteran Outreach Coordinator will be instrumental in developing and managing outreach for our annual Run to Home Base. This includes, but is not limited to, active patient outreach by any means necessary: phone, text messaging, community visits and social media. The Home Base Veteran Outreach Coordinator/Special Projects is part of vital team of professionals and serves as the critical "boots on the ground" liaison between the Home Base Program and the Veterans in the community necessary to make the Run to Home Base a success. This role is a project-based per diem position with an anticipated end date of August 2023, after the Run to Home Base has concluded.

At Home Base, you are seen, heard, and treated with dignity and respect. We are committed to embodying values of anti-racism, diversity, equity, and inclusion. We recognize and work collaboratively to address disparities. We strive to foster an inclusive team environment in which each person has an experience of being valued and respected regardless of their intersecting identities.

Home Base is part of Massachusetts General Hospital, an Equal Opportunity Employer. By embracing diverse individuals, skills, perspectives, and ideas, we choose to lead. Applications from protected Veterans and individuals with disabilities are strongly encouraged.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Serve as a member of the Outreach team acting as a liaison between Home Base and Veterans, families and Veteran organizations to guide them to seek the appropriate care at Home Base.
• Create and sustain meaningful, trusted relationships with New England Veterans and local organizations serving post-911 Veterans and provide community education and outreach regarding Home Base Program resources and the Run to Home Base.
• Advise and provide regular and detailed feedback to senior leaders in the Home Base program, on the successes and challenges related to engaging Veterans and Veteran Organizations.
• Serve as the ”veteran face” of the Home Base Program to gather support and raise awareness for the mission of the program at the Run to Home Base.
• Maintain current resource database and identify resources outside of MGH to address the unique referral needs of patients and families.
• Provide regular and detailed feedback to HB Leadership on progress and challenges in engaging Veterans.

• Education and Community Outreach
  • Assist individuals and groups in identifying internal and external educational and clinical resources.
• Manage the 2023 Run to Home Base as assigned.

SKILLS/ABILITIES/COMPETENCIES REQUIRED:

• Must have excellent organizational and administrative skills
• Must be able to work in a complex, fast-paced and changing environment
• Excellent communication skills including public speaking skills to include speaking to large audiences.

EDUCATION:

• Bachelors degree preferred but not required.

EXPERIENCE:

• Minimum of 3 years of military experience.
• Experience working with people and/or advocacy work.
• Collaborative, team player, with a patient service orientation.
• Must have honorable discharge (proof of DD214 required)
• Reliable transportation required as travel is throughout New England with some nights and weekends.

WORKING CONDITIONS:

• Remote project-based per-diem environment

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.