Job description

Boxaid.com is a leader in providing online computer repair for end users and small businesses across the United States. We employ technical experts that can adapt to any technical customer problem that can range from complex virus removal to more common computer problems. Boxaid employees are compensated per completed phone call not on an hourly rate like traditional online computer repair companies. Best of all, you do not have to punch a clock at Boxaid. You can work from the comfort of your own home office.

We are looking for someone with flexible hours to cover Weekdays 4pm EST to 10pm and some weekend days. In addition, you should have flexibility to cover additional calls on other days during excessive call periods. You can be located ANYWHERE in the United States but preferably in Central Time Zone. This is a 1099 contract position.

Please make sure you fill out the "voice portion" of the application since speaking voice is an important part of the position.

Your Skills MUST Meet these Requirements:

• You must have experience with remote control tools like LogMeIn, Teamviewer and Screenconnect
• You must have a professional and EASY TO UNDERSTAND phone voice
• You must be a MASTER troubleshooter on Microsoft Windows and Macs
• You must have extensive Windows security knowledge and experience
• You must have EXTENSIVE knowledge about viruses, Trojans, malware, and how to clean them
• You must have extensive knowledge of how to speed up Windows by making startup tasks more efficient
• You must have experience with drivers, printers and browser troubleshooting

Your Office MUST Meet these Requirements:

• A quite secluded home office with no background noise
• A land line phone or reliable mobile phone with a headset where calls can be routed
• Unlimited outbound calling on your phone to call customers back in the U.S. and Canada
• A high speed reliable Internet connection for you computer
• A modern computer with a virtual machine environment

Job Type: Part-time

Pay: $16.00 - $25.00 per hour

Benefits:

• Flexible schedule

Experience level:

• 2 years

Schedule:

• Evening shift
• Monday to Friday
• Night shift
• On call
• Weekend availability

Application Question(s):

• The hours needed are from 4pm to 10pm EST Weekdays and some weekends. Please confirm you can work these hours and if you are currently working right now. Are you looking for a long term position or short term. What kind of salary would you like to make?

Experience:

• Troubleshooting: 2 years (Required)
• Windows: 3 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)

Work Location: Remote

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