Red Robin International, Inc. is seeking a payroll specialist to provide team support for approximately 470 restaurants in several different states to include payroll processing, maintenance of records and data analysis.

Key Responsibilities/Essential duties:

• Provide accurate communication both in writing and verbally to maintain the Red Robin standard of service.
• Demonstrate excellent customer service skills to resolve issues and coach Managers/ Team Members
• Respond to all customer emails/voicemail/written communications received within 24 hours as defined by departmental service level agreement.
• Prepare and manage the processing of HR/Payroll information according to Wage and Hour Laws, in a timely manner and in compliance with company policy and procedures.
• Process hourly and salaried payrolls including timecard exceptions, bonuses, other earnings and deductions.
• Audit and correct data imported from time and attendance systems to ensure accuracy.
• Maintain and audit payroll and human resources records on a daily basis. This includes but not limited to salary changes, basic Team Member information, New Hires, direct deposits, Tax forms and other payroll related forms.
• Research any payroll related issues for both internal and external customers (Team Member’s or Managers) and provide a timely resolution within departmental defined service level agreement and company polices.
• Maintain strict confidentiality
• Other duties as assigned

Knowledge, Skills & Abilities:

• Must be a self starter and able to work independently and with a team.
• Experience with testing and implementation of new systems preferred.
• Ability to process high volume of data for approximately 29,000 employees (within a team).
• Ability to work in a fast-paced environment and handle challenging situations in a professional manner.
• Knowledge of Workday system preferred.
• Knowledge of time keeping system (Kronos) preferred.
• Ability to analyze data from provided reports and determine correction needed.
• Knowledge of wage garnishments and unemployment processing is preferred.
• Ability to manage time effectively and prioritize work load.

Qualifications:

• 1+ years of payroll/accounting experience, required
• Restaurant/retail experience, preferred.
• Intermediate technical skill including Microsoft Word, Excel, Outlook, PowerPoint, Timekeeping systems.
• High School Diploma or Equivalent some college preferred.

Working Conditions:

• Equipment – Computer, calculator, copy machine, printer, telephone, desk supplies
• Work Environment – Typical office environment; must be able to perform work at Home Office

Red Robin is an Equal Opportunity & E-Verify Employer