The Payroll Helpdesk Attendant is an important part of the overall IT Helpdesk team, ensuring all payroll calls are answered and handled accurately in accordance with call metrics set for the department. This role provides payroll related information, guidance and support to all managers and employees.

Salary Range: $41,500 to $53,680 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.

Responsibilities:

• Answer inbound payroll support calls and emails assisting managers and employees with questions related to payroll discrepancies, vacation balance, wage statements and W2’s
• Collaborate with Payroll, Benefits, Compensation and IT on complex payroll issues and procedures relating to payroll, time and attendance, and/or leave issues and research
• Ensure and maintains strict confidentiality of employee data and information
• Provide exceptional customer service to support questions from employees and HR Service Desk regarding Payroll and HR.
• Attend meetings and training as required to remain current on processes and procedures

Minimum Requirements:

• Bachelor’s degree preferred in Accounting/Business/Finance, a corresponding level of experience may be acceptable.
• Experience with automated payroll processing applications and software required
• Data extraction and manipulation experience using various tools, and Microsoft Excel skills required
• Ability to recognize basic procedural issues as they arise and escalate to the appropriate level
• Excellent organizational, time management, and customer service skills, and the ability to work accurately and meet deadlines with frequent interruptions
• Ability to work as a team member, organize work activities, maintain cooperative working relationships with all levels of the organization, and adapt quickly to changing priorities and multiple demands

Preferred Requirements:

• Knowledge of payroll principles, practices, regulations, and procedures
• Detailed payroll and or accounting knowledge of Oracle Cloud HCM
• Clear and concise written and verbal skills, ability to communicate effectively with all levels of the organization
• Maintain and implement an innovative approach to solving problems

Benefits: Employees (and their eligible family members) may enroll in the following types of insurance coverage: medical, dental, vision, legal, and accidental death, and dismemberment, as well as FSA/HSA (depending on enrolled medical plan). Yum! also provides short-term disability, long-term disability, and life insurance. Employees may enroll in our 401(k) plan. Yum! provides 4 weeks of vacation, paid sick leave, 10 paid holidays, and 2 paid days for volunteer time each calendar year. To learn more about working at Yum! -Click here.

At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC (“YRSG”) and Yum Connect, LLC (“Yum Digital and Technology”) (collectively, “Yum”) is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

US Job Seekers/Employees -Click hereto view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

Employment eligibility to work with Yum! in the U.S. is required as the company will not pursue visa sponsorship for this position.

Yum! Brands, Inc., has over 53,000 restaurants in more than 155 countries and territories, making it a leader in global retail development primarily operating the company’s brands – KFC, Pizza Hut and Taco Bell – global leaders of the chicken, pizza and Mexican-style food categories. The Company’s family of brands also includes The Habit Burger Grill, a fast-casual restaurant concept specializing in made-to-order chargrilled burgers, sandwiches and more. In 2019, Yum! Brands was named to the Dow Jones Sustainability North America Index and in 2020, the company ranked among the top 100 Best Corporate Citizens by 3BL Media.

As the world's largest restaurant company, we have a clear and compelling mission: to build the world's most loved, trusted, and fastest-growing restaurant brands. The key and not-so-secret ingredient in our recipe for growth is our unrivaled culture and talent, which fuels our results. To that end, we're looking for talented, motivated, team-oriented individuals to join us and have the opportunity be your best, have fun, make friends, and make a positive impact.

We are excited about the future growth of our brands. In fact, as a company we are opening an average of 8 restaurants a day worldwide! This growth creates endless opportunities for professional, as well as personal growth. Customer sentiment and love for our brands is the fuel for our excitement! Taco Bell has been named one of the 10 Most Innovative Companies in the World by Fast Company. Pizza Hut delivers more pizzas than any other pizza company in the world, KFC's still uses its 75-year-old finger-lickin' good recipe, including secret herbs and spices to hand-bread its chicken every day, and the Habit Burger Grill is looking to expand its regional footprint across the country.