PATIENT SERVICES SPECIALIST SUPERVISOR (FULL-TIME, DAYS)

Full Time
Seattle, WA 98195
Posted
Job description
Benefits:
The University of Washington (UW) offers a wide range of benefits as part of your total compensation package. Choose from top medical and dental insurance programs; plan for your future with tax-deferred investing through the UW retirement options; enjoy generous vacation and sick leave policies; and protect yourself and your family with life and long-term disability insurance. For detailed information on Benefits for this position, click here.


Harborview Medical Center has an outstanding opportunity for a Full-Time, Day Shift, Patient Services Specialist (PSS) Supervisor. This PSS Supervisor is responsible for supervising Patient Services Specialists and/or other assigned staff and directing and performing clerical functions of a the 3 West Medical Specialties Clinics (Dermatology | Falls | Occupational Medicine | Rheumatology | Senior Care), as well as Harborview's Adult Medicine Clinic.

POSITION/CAMPUS HIGHLIGHTS
  • Only Level I trauma and burn center in the region
  • Close proximity to public transportation
  • Harborview ranks among the nation's top hospitals in rehabilitation care, neurology, neurosurgery and orthopedics
  • Convenient location
  • Close proximity to public transportation

  • PRIMARY RESPONSIBILITIES:
  • With delegated authority, interviews and recommends selection of applicants for hire; plans and conducts training; assigns and schedules work; acts upon leave requests; conducts annual performance evaluations and recommends disciplinary action.
  • Responsible for the coordination of provider and clinic schedules, appointment scheduling procedures and patient flow at the reception desk.
  • Prepares and maintains policies and procedures for patient service specialist functions.
  • Demonstrate service excellence standards in performing the following functions: reception and discharge activities; schedule appointments; coordinate ancillary appointments; check in patients; provide initial triage; coordinate referral process; coordinate medical records; verify and update registration information; process charge documents; collect time of service payments; perform other necessary activities to maintain clinic operations.

  • REQUIRED QUALIFICATIONS:
  • Bachelor's Degree in a medically related or public relations field AND Four years of experience as a Patient Services Specialist
    OR (IF NO DEGREE)
  • High School graduation or equivalent and four years experience as a Patient Services Specialist and a UW Supervisory Skill Certificate;
    OR
  • An Equivalent Combination of Education/Experience.

  • ABOUT UW MEDICINE HARBORVIEW
    Harborview is an ideal place to thrive in a supportive, high-intensity and fast-paced environment. You’ll be encouraged to grow, advance your career, expand your community and make a difference in people’s lives. Every colleague is viewed as a potential leader, enjoys a high degree of autonomy and trust, and is empowered to ask tough questions. We believe that the kindness and caring we show patients, colleagues, and everyone who comes through our doors is a vital part of creating the best possible healing environment. Working at Harborview isn’t just a job — it’s a calling.

    Challenge. Collaboration. Compassion. Become part of our team, and join our mission to make life healthier for everyone in our community.

    ABOUT UW MEDICINE - A HIGHER DEGREE OF HEALTHCARE
    UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

    All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

    Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

    To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

    Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

    COVID-19 VACCINATION REQUIREMENT

    Employees of the University of Washington are required to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.

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