Job description
A
regionally known physical therapy clinic located in
Defuniak Springs is looking for a Patient Services Specialist. This is an
excellent opportunity for someone with superior customer service skills to lead the facility’s front desk activities within this office
What you’ll be doing to make an impact:
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What you’ll be doing to make an impact:
- Answering and directing telephone calls.
- Handling patient appointments and scheduling.
- Obtaining patient, billing, and insurance information to maintain current and accurate information in patient files, Therapy Source, and in billing system (RT). Also, preparing forms or reports and conducting billing or collection activities.
- Performing general clerical functions as necessary and must have a working knowledge of all front desk duties.
- Coordinating patient charts and appointments to ensure timely service.
- Verifying insurance eligibility of patients as needed and authorizations to determine if services are covered.
- Providing counseling to patients advising them of their financial responsibility and payment at each visit requirement.
- Administering quality assurance programs to ensure patient satisfaction with facility.
- Ensuring timely reporting of key center statistics to market management for sales, revenues, cash, and patient flow.
- Maintaining a system of controls to ensure proper handling of cash receipts, including daily entry in Therapy Source and RT and the daily reconciliation processes.
- Committing to creating a workplace culture that emphasizes the importance of Customer Service.
- Working with patients, doctors, payors, CBO, internal departments, etc. to solve problems.
- High School Diploma or G.E.D.
- 1-2 years medical office experience, preferred.
- Basic experience with Microsoft Office.
- Reliable means of transportation.
- Ability to sit and stand interchangeably throughout the day and lift up to 25 lbs.
- Ability to complete a TB Test at own cost when hired.
- Must have a COVID vaccination or a medical or religious waiver.
- Reliable and motivated.
- Well-spoken with a polite and courteous disposition.
- Adaptable and Flexible.
- Organized with great attention to detail.
- A great listener with a positive, can-do attitude.
- A team player.
- For this position, you will be paid a competitive wage of $15/hour, with possible pay increase after conversion to client’s payroll
- The client is open Monday through Friday and half-day on Saturday. Shifts will vary within operating hours.
- Full benefits package available after conversion to client’s payroll
- Opportunity for permanent position after 600 hours worked through LandrumHR
- After meeting the qualification requirements, employees are offered through LandrumHR: Health, Dental, and Vision Insurance and matching 401k
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