Job description

****** SIGN ON BONUS UP TO $2,000 *******

POSITION SUMMARY

The Patient Services Representative is responsible for performing a variety of front-office functions including check-in, check-out, time of service collection, appointment reconciliation and basic pre-authorization tasks to provide support and guidance to patients, office staff and physicians. Represents the practice in a professional, courteous manner while receiving patients into the practice.

PRIMARY RESPONSIBILITIES

• Greets each patient as they enter the practice in a professional, caring manner and is warm in welcoming patients and vendors.
• Performs patient check-in/check-out process with all patients. Reviews patient chart to determine what registration information is needed from the patient at time of check-in. Ensures patient records are accurate and up-to-date including patient name, address, date of injury, payer information, etc. by verifying existing information or entering updated data into the computer system.
• Schedules and reschedules office and surgery appointments as necessary.
• Address basic billing questions and redirect as appropriate.
• Collects copays and outstanding balances at the time of service. Performs daily payment reconciliation.
• Performs appointment reconciliation at the end of the day.
• Answers incoming internal and external calls.
• Utilizes electronic health record for messaging to/from clinical staff.
• Enters patient information into practice management system from faxed referrals, phone or email and schedules appointments per clinical protocol.
• Confirms pre-authorization is on file prior to patient’s arrival when required by insurance.
• Manages incoming faxes and other documents including but not limited to disability forms, referrals, and medical record requests.
• Scans medical documentation and other required documents into electronic health record or other document imaging system(s).
• Performs insurance verification as appropriate to ensure accurate billing to appropriate insurance for patient encounter(s).
• Maintains open communication with clinical staff to minimize interruptions to the providers’ schedules.
• Attends meetings, as assigned, and participates in educational activities to keep skills up to date.
• Upholds EMG policies, processes and procedures
• Maintains open communication with clinical staff to minimize interruptions to the providers’ schedules.
• Performs other duties necessary to maintain the overall efficiency and continuity of the clinic.
• Is proactive in identifying, reporting and participating in the resolution of any potential or actual patient safety issues.
• May be required to rotate working at our Portland and Saco offices.

Work environment

1. Daily operation of various office equipment: fax machine, telephone & voice mail operating system, stationary/laptop computer, e-mail system, copier.

2. Required to sit or stand for extended periods of time.

3. Ability to maintain confidentiality in the performance of duties

4. Ability to complete work in a timely, accurate and thorough manner

5. Ability to work collaboratively with members of the EMG practice

qualifications

• High school graduate or high school equivalency credential.
• Excellent communication and interpersonal skills, with the ability to interact with all internal and external customers in a professional and caring manner.
• Ability to make well-reasoned decisions, both independently and as part of a team.
• Proficient computer skills including Microsoft Office and email.
• Maintains patient confidentiality per state and federal and company regulations.
• Ability to read, understand and follow oral and written instructions
• Excellent communication and interpersonal skills necessary for interacting with patients, physicians, supervisors, and other staff.
• Ability to project and maintain a professional image.
• Ability to work independently and excel as part of a team.
• Excellent customer service skills.
• Ability to complete work in a timely, accurate, and thorough manner.

Job Type: Full-time

Pay: $18.75 - $24.52 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement

Schedule:

• Day shift
• Monday to Friday
• No weekends

COVID-19 considerations:
All employees are required to be fully vaccinated against Covid unless a qualifying exemption exists.

Ability to commute/relocate:

• Portland, ME 04102: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This position is an on-site position located in Portland, Maine. Are you planning to commute and/or relocate for this position?
• Are you fully Covid Vaccinated? This is a requirement for all employees.

Experience:

• Medical Office: 1 year (Required)
• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Required)

Language:

• English (Required)

Work Location: One location

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