Patient Service Associate - EmUrgentCare, Per Diem
Full Time
West Coxsackie, NY 12192
Posted
Job description
Department/Unit:
EmUrgent Care - Coxsackie
Work Shift:
Per Diem (United States of America)
Join our team and be part of something BIG.
Imagine how good it would feel to provide state-of-the-art care to people who need it each day.
World-Class specialty care closer to home.
Welcome to Albany Medical Center, providing excellent care to our community each day. We have an exciting opportunity for Patient Care Associates to join our team.
An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. This is a per diem position with an hourly requirement of 24 hours, monthly. This is an onsite position at the Coxsackie EmUrgentCare, with some travel to nearby urgent cares required.
Primary Job Responsibilities:
- Clean and maintain equipment and examination rooms at all times
- Collect vitals and brief medical history of patients
- Directing patients to examination rooms
- Ensuring rooms are setup for efficient patient care
- Ordering and re-stocking of medical supplies
- Team support to medical providers and front desk
Requirements:
All candidates must be fully vaccinated for COVID to be considered.
Education Requirements:
- High School Diploma or equivalent.
- Basic Medical Terminology
- Multi-tasking as a team player in a fast-paced setting
- Excellent customer service skills
Competitive Benefits and Perks:
- Paid hands-on training
- Opportunities for growth within the Albany Medical Center family
Best of the Capital Region
Albany Med is at its best when our community needs us most. We’ve been voted Best Hospital in the Times Union’s annual readers’ poll for two consecutive years.
For more information about Albany Med, visit our website at amc.edu and interact with us on LinkedIn, Facebook, Instagram, and YouTube.
Essential Duties and Responsibilities
- Responsible for registration and scheduling process for complex patients.
- Responsible for updating the system with registration, scheduling and insurance information.
- Prepares patient disability and out of work / school paperwork.
- Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
- Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
- Understands the practice and hospital strategic plan.
- Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
- Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
- Exemplifies Albany Med CARES guiding principles.
- Is a champion to ensure an optimal patient experience.
- Understands and promotes patient and employee safety as our top priority.
- Promotes a safe environment and promptly reports issues.
- Understands patient safety goals.
Qualifications
- High School Diploma/G.E.D. - required
- 2-3 years office experience or one year of related experience in a medical practice - preferred
- Experience using an electronic health record and Microsoft Office a plus.
Excellent customer service skills.
Ability to multi-task in a high patient volume unit.
Ability to learn and utilize resources.
Strong time management skills.
Ability to review information and draw appropriate conclusions.
Good judgement and ability to problem solve; escalate issues as needed.
Strong teamwork skills and work ethic.
Physical Demands
- Standing - Occasionally
Walking - Occasionally
Sitting - Constantly
Lifting - Rarely
Carrying - Rarely
Pushing - Rarely
Pulling - Rarely
Climbing - Rarely
Balancing - Rarely
Stooping - Rarely
Kneeling - Rarely
Crouching - Rarely
Crawling - Rarely
Reaching - Rarely
Handling - Occasionally
Grasping - Occasionally
Feeling - Rarely
Talking - Constantly
Hearing - Constantly
Repetitive Motions - Frequently
Eye/Hand/Foot Coordination - Frequently
Working Conditions
- Extreme cold - Rarely
Extreme heat - Rarely
Humidity - Rarely
Wet - Rarely
Noise - Occasionally
Hazards - Rarely
Temperature Change - Rarely
Atmospheric Conditions - Rarely
Vibration - Rarely
Thank you for your interest in Albany Medical Center!
Albany Medical Center is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
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