Job description

Duties and Responsibilities include but are not limited to:
1. Monitors, distributes, and ensures all clinical queues are within goal range
a. Queues include but are not limited to: orders tab, FMLA/TDI/disability paperwork, fax folder, and tasks
2. Monitors distributes, and ensures all call queues are within goal range
3. Escalates any clinical and call queues out of range to the Patient Experience Manager
4. Collaborates with Patient Experience Coordinators to ensure all goals are met
5. Advise the Patient Experience Manager of any workflow issues
6. Act as a Patient Navigator role with necessary
7. Welcomes patients by greeting them on the telephone; answering or referring inquires
8. Triage patient calls and physician messages
9. Process and fulfill physician approved prescription requests
10. Obtain authorizations for prescriptions
11. Completing forms such as (but not limited to): TDI/FMLA and Work Notes
12. Scheduling follow up appointments, initial therapy visits, and MRI appointments
13. Obtain prior authorizations as needed for advanced imaging studies and specialty injections as assigned
14. Advise patients on any co-payment or co-insurance prior to in office procedures
15. Update patient of authorization status and confirm receipt of specialty injection or imaging study being sent to facilities outside of ORI
16. Send referrals to specialists and pain centers as ordered by the physician
17. Remain accountable and follow through on all commitments made to patients
18. Compliance with HIPAA and OSHA regulations
19. Other duties may be assigned as necessary
This is a full-time position
OrthoRI provides a competitive salary and comprehensive benefit programs including medical, dental, vision, paid sick and vacation, 9 paid holidays, supplemental benefits and group long term disability and life insurance! OrthoRI offers the opportunity to work with a collaborative team focused on the highest level of patient care and teamwork. Learn more about OrthoRI at www.orthopedicsri.com Follow us on Facebook at https://www.facebook.com/OrthoRhodeIsland/

Job Type: Full-time

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