Job description

Patient Engagement Specialist

Location: Ladoga, IN

Start Date: ASAP

Compensation: $16/hr + benefits for full-time roles (Medical, Dental, Vision, 401(k), UNLIMITED PTO, $5k toward student loan reimbursements).

Schedules available:

Full-time: Days Week 1: Monday-Wednesday 7am-3:30p Week 2: Tuesday-Wednesday 7am-3:30p + every other weekend 7am-7:30p

Full-time: Week 1: Thursday-Friday 7am-3:30p Week 2: Monday & Thursday-Friday 7am-3:30p + every other weekend 7am-7:30p

Full-time: Week 1: Monday-Wednesday 3pm-11:30p Week 2: Tuesday-Wednesday 3pm-11:30p + every other weekend 7pm-7:30a

Full-time: Week 1: Thursday-Friday 7a-3:30p Week 2: Monday & Thursday-Friday 7am-3:30p + every other weekend 7p-7:30a

Full-time: Monday - Friday 11p-7:30a

Patient Engagement Specialist

Landmark Recovery operates Residential Treatment Programs for individuals with Substance Abuse Disorder. We seek not merely to restore sobriety, but to transform our patients’ worlds from a state of everlasting darkness to vibrant technicolor. We believe that treatment is local, individualized, holistic and relational. We’re currently in several states and are rapidly growing nationally.

Summary

Have you always wanted to make a difference in someone’s life, talk them back from the edge in a pivotal moment, or bring calm to an environment full of emotion? Are you able to bring your love of fitness and physical exercise to an environment where it’s needed most? The most successful candidates will be optimistic and realistic, direct and spacious. They’ll know how to hold the aim of “progress, not perfection” and ideally will be able to provide a stabilizing calm or offer a robustly playful presence. The most successful candidates will have some capacity with being entrepreneurial, nimble and adaptable, regularly “thinking on their feet.” They’ll enjoy working independently and collaboratively, as part of a larger care team. They will be comfortable with addressing differences and conflict while simultaneously also humble and eager to receive and integrate feedback. They’ll bring great care, integrity, and customer service to all they do. They’ll be able to maintain calmness and composure during high stress situations. They’ll be passionate about the impact their work makes, eager to perform at their best capacity. They will be able to earn and keep patient respect. Holding others accountable and the ability to be a natural problem solver are traits a successful candidate will possess. The successful patient engagement specialist will be quick, efficient and organized, but keeps patient safety in mind at all times.

Responsibilities

The Patient Engagement Specialist monitors & provides accountability to patients in treatment and embarking on their road to recovery. They are the main staff point of contact for all patients, carrying out activities ranging from light fitness classes to daily lectures on topics pertinent to recovery. They monitor patients regularly, resolving conflicts and responding to critical situations. They interact regularly with other clinical staff to aid in the recovery process. Our Patient Engagement Specialists:

• Demonstrate our values and mission statement
• Specialize in one-on-one patient engagement and retention tactics
• Monitor patients at all times, diffuse conflicts, ensure patient compliance with treatment protocols, and involve other clinical staff as necessary
• Facilitate non-therapy groups and lead patients in light daily fitness classes and enrichment activities including guided meditation, community building and free time
• Attend and supervise trips to off-campus 12-step recovery meetings and enrichment activities with outside vendors
• Monitor patient movement and maintain presence in “courtyard” area; monitor meals in the meal room, including enforcement of portion control and putting aside plates for those not feeling well enough to physically attend meals
• Lead community meetings to discuss various aspects of treatments or to resolve potential conflicts between patients
• Perform some daily facility cleaning duties
• In absence of the Van Driver, drive patients to off-campus meetings and events
• Perform all other tasks as assigned by supervisor
• Work as a highly dependable, independent member of the treatment team
• Work cooperatively with all levels of employees and management
• Are committed team players willing to learn new skills
• Reports directly to the Patient Engagement Manager

Qualifications

• HS, GED or equivalent experience
• Valid, unrestricted driver’s license
• 1+ year(s) of experience working with Substance Abuse populations strongly preferred
• Ability to stay calm in stressful or high-risk situations
• Ability to deescalate situations and prevent harm from occurring
• Skilled at solving problems and using critical thinking
• Crisis Intervention Training strongly preferred
• Comfort with conflict required
• Possess the physical ability to run and the strength to disarm/defuse tense situations
• Ability to deadlift/bench press approximately 200 pounds is essential
• Clean driving record for at least 3 years
• Commitment to drug-free lifestyle and responsible alcohol use is essential
• Personal passion or interest in substance abuse issues strongly preferred
• Authorization to work in the US is required

At Landmark Recovery, we believe diversity is a strength. We seek talented, qualified employees regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. We are proud to be an Equal Employment Opportunity Employer.

We respect the time and energy it takes to apply for the next step on your career path, so we will make every effort to contact you quickly after receiving your application. Thank you for your consideration and interest in working with us at Landmark Recovery.

Job Type: Full-time

Pay: $16.00 per hour

Schedule:

• On call

Ability to commute/relocate:

• Ladoga, IN: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• In at least four sentences, why do you want to work for Landmark Recovery?

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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