Job description

Role Overview:
Patient Access Coordinators build meaningful relationships with hospital patients over the phone while providing the highest level of concierge service coordinating follow up care. Patient Access Coordinators serve as compassionate guides and empathetic communicators who improve patients’ lives every single day. Patient Access Coordinators work collaboratively onsite at our hospital clients and will receive extensive training and on-site support from leaders.

• Please note that due to client agreement obligations, we are unable to interview current HCA employees *

Learn more about this position by watching a short interview with a current Centauri associate: https://www.youtube.com/watch?v=BfwHUzQPHSo

Role Responsibilities:

• Provide outstanding customer service to patients over the phone while managing a high volume of inbound and outbound calls
• Schedule patient appointments, obtain insurance authorizations, and answer questions to ensure patients’ needs are met
• Serve as liaison for client, account representatives and managers, while effectively interfacing with internal and external team members and hospital staff
• Identify additional opportunities to add value with patient needs
• Complete insurance verification processes and obtain insurance authorizations, referrals, and treatment consultations
• Obtain diagnosis information and/or CPT code as necessary to complete the insurance authorization process
• Create, maintain and monitor patient logs and procedures scheduled for assigned physician practices
• Consistently exhibit commitment to departmental goals, objectives, standards, policies and procedures
• Leverage provided technology and process workflows to maintain accurate records
• Ensure data integrity and compliance with state, federal, and other regulatory agency requirements
• Understand and agree to role-specific information security access and responsibilities
• Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies
• Read, understand, and agree to security policies and complete all annual security and compliance training

Role Requirements:

• 2+ years of customer service experience
• Must be able to work onsite client facility
• Desire to develop supportive relationships with patients over the phone
• Comfort and facility working in a phone-based role
• Outstanding communication skills and desire to provide excellent customer service
• Ability to deliver professional and quality results in a fast-paced, metric-based environment
• Possesses a strong work ethic, desire to take ownership and ability to bring enthusiasm to the role
• A passion for patient advocacy and the desire to help someone every day
• A strong work ethic, ability to work independently and navigate potential pressure
• Solid computer skills and the ability to multitask while working in a fast-paced environment
• A positive outlook and eagerness to learn
• Consistent punctuality and attendance
• Healthcare, patient contact, data entry and medical terminology experience a strong plus
• Final candidates will be required to successfully complete a background check process and pre-employment drug screening

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