STARTING PAY RATE: $15.00/hour

JOB TYPE: Part-time, 22.5 hours/week, Monday-Friday, and as needed for employee events

JOB LOCATION: Rotates between Operations (OPS) in Inverness and Emergency Operations Center (EOC) in Lecanto

REPORTS TO: Human Resources Director

JOB SUMMARY/PURPOSE: The receptionist position is the front line representative for CCSO. It is the first voice and/or person in which the caller or visitor comes in contact when discussing their concerns or problems. The caller or visitor's experience with CCSO is based on interaction with the incumbent and how their concern or problem is handled.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Answers and route calls to appropriate personnel.
• Receive and disperse messages via email to the appropriate personnel.
• Collects, sorts, distributes, and prepares mail, messages and courier deliveries.
• Greets visitors and directs them to the appropriate destination or individual.
• Maintains and updates the agency telephone extension list.
• Maintains personnel information in the personnel database system in a timely manner.
• Scans documents into the correct programs.
• Accumulate and disseminate critical information to higher authority in a timely manner.
• Informs personnel of events and activities.
• Works with other agency personnel in order to maximize unit / department / agency output and services.
• All CCSO employees are considered ‘essential emergency workers’ and are subject to working in any capacity/hours deemed necessary by the Agency during activations, including but not limited to, in-County and out-of-County deployments.

REQUIRED EDUCATION:

• High school Diploma, GED, or equivalent certification of competency.

REQUIRED EXPERIENCE:

• Minimum one year experience working with the public.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to use multiple phone lines.
• Excellent communication skills with ability to express ideas and effectively communicate information, verbally and in writing.
• Have the ability to think and act quickly, calmly, and appropriately in emergency situations.
• Working knowledge of computers, Microsoft Office (Word, Excel, Outlook).
• Organizational skills.
• Time management skills to organize, prioritize, and manage daily work activities, and special assignments.
• Problem solving skills to looking beyond surface issues, identifying and analyzing problems, and assisting customers accordingly.
• Knowledge of procedural/policy manuals.
• Team building skills to achieve and contribute to department and organization goals.
• Handle multiple tasks simultaneously.

OTHER REQUIREMENTS:

• US Citizen or resident alien.

PREFERRED QUALIFICATIONS:

• Knowledge of Citrus County geography and familiarity with Citrus County Government functions.
• Prior experience in an office setting.

WORKING CONDITIONS:

• Fast-paced office setting.
• Works with all types of people and personalities.
• Occasionally exposed to volatile individuals, and/or disgruntled citizens.

PHYSICAL DEMANDS:

• Requires sitting for long periods of time, speaking, walking, stooping, reaching, and writing.
• Occasionally lifting 25 lbs.
• Repetitive hand movements.
• Near and far vision.
• Hearing acuity.

GENERAL PERFORMANCE EXPECTATIONS:

• Demonstrates a polite, helpful, and courteous behavior, respecting cultural differences, when interacting with the public and colleagues.

• Responds to supervision, guidance and direction in a positive, receptive manner.
• Must be appropriately dressed and groomed.
• Reports to work promptly and properly prepared, notifying supervisor of intended absences.
• Acts in a professional manner, following established protocols and procedures.