PACE Referral and Communications Coordinator (FT)
Full Time
Revere, MA 02151
Posted
Job description
PACE Referral and Communications Coordinator (Bilingual English/Spanish)
Revere, MA
Full-time, benefits-eligible
Monday-Friday 8am-5pm
The PACE Referral and Appointment Coordinator is responsible for scheduling external and internal appointments in collaboration with participant/caregiver, taking participant preferences into account. The Coordinator will schedule all transportation related to appointments. The Coordinator will manage the referral work queue for external appointments, scheduling those appointments at the appropriate location, and entering the appointments in EPIC; The Referral and Appointment Coordinator will also collaborate with the secretaries from the PACE sites to ensure good coordination between PACE Center, IDT, Participant/Caregiver and external vendors; The Referral and Appointment Coordinator will work closely with transportation scheduler for maximum efficient use of resources. Bilingual (English/Spanish) required.
Revere, MA
Full-time, benefits-eligible
Monday-Friday 8am-5pm
The PACE Referral and Appointment Coordinator is responsible for scheduling external and internal appointments in collaboration with participant/caregiver, taking participant preferences into account. The Coordinator will schedule all transportation related to appointments. The Coordinator will manage the referral work queue for external appointments, scheduling those appointments at the appropriate location, and entering the appointments in EPIC; The Referral and Appointment Coordinator will also collaborate with the secretaries from the PACE sites to ensure good coordination between PACE Center, IDT, Participant/Caregiver and external vendors; The Referral and Appointment Coordinator will work closely with transportation scheduler for maximum efficient use of resources. Bilingual (English/Spanish) required.
Essential Duties & Responsibilities:
- Maximize efficiency of transportation by coordinating appointments to same locations with participants across PACE centers.
- Facilitates external appointments utilizing phone, EWS, SDK, and Epic.
- Efficiently manages referral work queues in Epic for all external appointments.
- Utilizing appointment reports, schedules all transportation for PACE Center appointments.
- Establish and maintain professional collaborative relationships with internal and external customers.
- Coordinates transportation in an efficient manner: Enters all data in Routematch, Registers new participants in Routematch, schedules standing order trips for PACE Center, Wellness Center, and recurring specialty appointments.
- Processes all cancellations and changes of all appointments.
Benefits:
- Medical, dental, and vision coverage.
- Life and disability insurance.
- 401(k) retirement plan.
- Tuition reimbursement.
- Flexible spending and transportation accounts.
- Paid holidays, vacations, sick, and personal time.
- Generous staff development benefit.
- Excellent malpractice coverage.
- Pet insurance.
- Free parking.
- And much more
EBNHC opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home — in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.
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