Job description

Job Description

Service Operations Coordinator

Location: Lake Dallas, TX

Job Overview

Comco is one of the leading companies in our field in the area. We are hiring a talented Service Account Coordinator professional to join our team. If you are excited to be part of a winning team, Comco is a great place to grow your career.

Responsibilities for Service Account Coordinator

· This position will be a dedicated source for our larger customers.

· Assess the service needs of clients and connect them with the correct provider, service technician

· Scheduling and assignment of technicians for service calls and maintenance jobs, including confirmation of their locations and job status throughout the day.

· Ensure all service requests and dispatches are well documented, coordinated, prioritized, and organized, and that information is accurately entered into our integrated system.

· Respond to all customer requests for information or assistance.

· Assess client issues and provide recommendations to fix problems

· Use mapping system and navigate technicians to client’s service request

· Ensure each client is given the necessary services and follow up to fill ongoing service needs

· Maintain good relationships with service providers and clients to keep the customer base

· Answer telephones and respond to email inquiries in the office

· Communicate frequently with technicians to ensure timely completion of work.

· Assist service management as needed.

· Other duties as assigned.

Essential Qualifications for Service Account Coordinator

· High School diploma or equivalent.

· 1-3 years of industry experience or related customer service experience required

· Ability to prioritize responsibilities and manage multiple services needs simultaneously.

· Ability to work under pressure and be multi-talented to meet aggressive time schedules.

· Ability and desire to learn new software applications.

· Communicates proactively to the customer, promoting resolution and what can be done rather than what cannot be done.

· Previous administrative experience preferred

Skills and Knowledge

· Excellent interpersonal and client service skills

· Demonstrate ability to work as part of a team.

· Outstanding oral and written communication skills, with the ability to produce quality results.

· Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel

· Excellent customer service and problem-solving skills

· High-quality organizational skills

· The ability to work well under deadlines and multitask

· The ability to build relationships and coalitions within the community

· Excellent verbal and written communication skills

· Excellent critical thinking and problem-solving skills

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Schedule:

• 8-hour shift.
• Monday thru Friday
• On-Call Rotation
• Overtime

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Achievement-oriented -- enjoys taking on challenges, even if they might fail.
• Innovative -- prefers working in unconventional ways or on tasks that require creativity.

Company's website:

• http://www.comcosystems.com

Benefits:

· 401(k)

· Dental Insurance

· Employee assistance program

· Flexible schedule

· Flexible spending account

· Health insurance

· Life insurance

· Paid time off

· Vision insurance

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required.
• Plastic shield at workstations
• Sanitizing, disinfecting, or cleaning procedures in place

Comco Systems is an Equal Opportunity Employer and does not tolerate discrimination of any kind.

Please forward your Resume and Qualifications to Melanie Cormier.

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

COVID-19 considerations:
To keep our associates as safe as possible, we've installed clear plastic barriers at work stations, and provided masks, glaves, hand sanitizer, and disinfectant.

Work Location: In person

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