Job description

Introduction
At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.
Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.
Responsibilities

• Build projects in Vendor systems
• Assist consultants with time and expenses inquiries; see resolutions through to completion
• Book, assign and maintain practice team members project portfolios in vendor PSA
• Troubleshoot, reproduce and resolve problems reported by users in a timely manner
• Manage data feeds into and out of PSA
• Assist in creating and maintaining reports, dashboards, process builders, workflow rules, and flows in vendor system
• Provide help with user management, including training staff in different departments on how best to use vendor system modules
• Maintain and create workflow rules, validation rules, formula fields and escalation rules in Vendor system
• Manage operational requests and troubleshoot issues, working with diverse user groups
• Conduct Vendor system training for users
• Present vendor changes/system enhancements and overall training to diverse audiences
• Format CVs for submission to client and maintain CV archive

Qualifications

• At least 3+ years’ experience
• Proficiency in Microsoft Office Suite
• Ability to gather user requirements, create specifications and translate to new processes and system configurations
• Experience creating and managing reports, dashboard and workflows
• Excellent ability to communicate with internal and external resources from all levels of the organization
• Ability to work independently as well as part of a team on multiple tasks at once
• Analytical and problem-solving skills with strong attention to details
• Must possess strong proven time management and organizational skills
• Must commit to and embrace the Company’s operating values of honesty, integrity, respect for others and the spirit of teamwork and collaboration

Benefits

• 401k match
• Comprehensive group health, dental, vision benefits
• Life insurance/LTD
• Discretionary PTO

Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Job Type: Full-time

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