Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

General Description:

Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management. Essential Functions: Provides clinical surgical support by managing all relevant equipment. Anticipates related device needs of the O.R. staff and surgeon during surgical procedures. Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices. Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel. Maintains knowledge base of equipment and disposable products through Stryker education training programs. Provide physicians and OR personnel with information on new and current products. Accurately records and reports all surgical procedure information. Adheres to all Stryker and medical facility policies, standards and procedures. Must be able to analyze and resolve both routine and non-routine product issues expediently using independent judgment. The ability to provide on-call services, as required, by the medical facility.,

QUALIFICATIONS:

• Excellent written and spoken English language
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• A minimum education level of a high-school diploma
• 0-4 years of experience in medical device (including hand instruments and video equipment) repair, sales, or services management
• Possess exceptional organizational skills and the ability to multi-task
• MS Office - proficient user as role will need to work with Excel spreadsheets and reporting
• Excellent time management skills with ability to use independent judgment and critical thinking effectively. Must be able to explain and generate detailed guidelines and procedures.

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

More information is available at stryker.com