The Onboarding Specialist will own the onboarding process for new Care Pros joining the Honor platform through implementations and integrations across a variety of states. This person is responsible for ensuring each candidate is a compliant pre-hire and will diligently track and manage all pre and post-hire steps. We are seeking a highly-organized individual who can meet ambitious hiring targets while providing a quality experience for all of our new Care Pros. ***(travel required 50% of the time, up to 75%) Responsibilities Guide new Care Pro candidates in navigating the pre-employment process, providing on-the-ground in person support when needed (travel required 50% of the time, up to 75%) Motivate candidates to complete steps promptly through excellent customer support and timely response in a fast-paced environment Gather and process all new hire documents, including employment authorization documents, and ensure they are compliant with state and local requirements as well as Honor’s internal guidelines Diligently track applicant progress, and clearly communicate expectations and deadlines via phone, text, or e-mail Provide candidates with an excellent onboarding experience while maintaining a sense of urgency to get them through their onboarding steps Become an expert in compliance requirements by state, able to explain and navigate a variety of issues Manage a high volume of candidates from many different markets at any given time, while independently prioritizing own time Troubleshoot candidate issues with utilizing technology or understanding state-specific onboarding requirements Master Honor’s internal platforms, understanding relevant features and functionality Participate in process pilots and other ad hoc projects to further improve the onboarding process as we scale Operate with a high degree of confidentiality and professionalism while handling sensitive information Professional presence with the ability to liaise directly with Partners and other stakeholders About you: 3+ years of experience in an administrative, customer service, or employee onboarding role preferred Ability to effectively communicate, through both verbal and written communication, with many stakeholders, internal and external Strong customer service, patience + empathy in all communications - phone, comms, email, slack Strong relationship management - building trust quickly, active listening and ability to diffuse higher emotion with redirection Highly organized with ability to manage time and prioritize effectively Strong attention to detail with an exceptionally high bar for accuracy and quality Ability to prioritize on levels of risk, informed by basic understanding of HR Aptitude for learning and mastering new technologies quickly Ability to thrive in a fast-paced, constantly changing environment Preferred Experience: Experience with Google Suite and Slack Experience in caregiving or other healthcare space preferred but not required Experience in Human Resources Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$65,000—$67,000 USD

Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.

Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.

Hiring Salary Range

$65,000—$67,000 USD