The Office Services Clerk is responsible for answering phone calls, receiving and processing mail, packages and inter-office correspondence. They will be responsible for providing professional and courteous service to each and every employee. They will be responsible for exceeding guest expectations through positive interactive skills.

Job Responsibilities:

• Responsible for answering phone calls in a timely and efficient manner.
• Responsible for processing inbound/outbound mail, inter-office correspondence and packages in a timely and efficient manner.
• Responsible for daily pickup/delivery service of mail at the United States Post Office.
• Responsible for pickup and delivery of mail: packages and inter-office correspondence to internal and external hotel departments.
• Responsible for maintaining the Wynn standards of service to guests and coworkers at all times.
• Ensures the Wynn standards of cleanliness and appearance for all areas.
• Works with safety as a priority, and follows department and company safety standards.
• Knows and adheres to company and department policies and procedures; embraces company culture and takes pride in the resort and amenities.
• Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
• Attends any required training classes and incorporates new knowledge gained into daily work practices.
• Looks for opportunities to assist peers, guests, other departments or leaders at all times.
• Solution oriented, stays on task and promotes teamwork.
• Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.
• Performs all other job related duties as assigned.

• Minimum of one year customer service experience.
• Candidate must be able to work efficiently within a team environment.
• Must have an open mind and willingness to learn new processes, concepts and ways of approaching guests and coworkers.
• Must possess excellent communication skills.
• Candidate must be well groomed and professional.
• Preferred knowledge in Microsoft Office specifically Outlook, Word, UPS; FedEx; Opera, Pactrac; x-ray machines is a plus.
• Must be able to satisfactorily communicate English with guests, management, and other associates to their understanding. (An additional foreign language a plus).
• Must be available to work all shifts and days including opening and closing shifts. *Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule based on operational demands.
• Willingness to maintain the highest level of confidentiality regarding guests and staff.
• Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
• Must be 21 years of age or older.
• Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.