Job description

A few details about the position

• Hours may vary from Monday to Friday from 6:30 am to 4:30 pm
• This is a in office position, we do not do remote or hybrid work
• Support sales by processing orders
• Data entry and filing
• Acquire detailed knowledge of product ranges and services to provide excellent service
• Process incoming sales orders from multiple channels- phone, email, fax, text
• Working with other departments to ensure customer satisfaction is met
• Provide resolutions at the first point of contact, avoiding transferring the call or having customers call again
• Maintain and update customer-related information systems to ensure that our client holds accurate records; collect and access appropriate information relevant to the type of call
• Respond to customers through a variety of channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate
• Light housekeeping on rotating schedule between clerks- sweeping, mopping, clean bathrooms, etc.
• Other duties as assigned

Minimum Education and Experience:

• High School Diploma or GED required
• Ability to work with MS Word, Excel
• Product knowledge related to roofing would be ideal
• Experience in contact/customer service/sales order processing

Knowledge, Skills, and Abilities

• Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
• Standard Clerical Skills
• Excellent oral and written communication skills
• Ability to solve problems, communicate well, and attention to detail
• Willingness to learn and strong work ethic

Pay and Benefits include:

• 100% paid healthcare that includes medical, vision, and dental for employees only. (New hires will be eligible after 90 days)
• Paid holidays. You will start earning holiday pay after 90 days of employment. We are always closed on Thanksgiving Day and the day after Thanksgiving, Christmas Day, the day before Christmas, the Day After Christmas, and New Years Day.
• 7 sick days after 6 months of employment (it will be prorated on the first year depending on when you completed 6 months of employment)
• 10 vacation days after 1 year of employment (it will be prorated on the first year depending on when you completed 12 months of employment). You will earn one extra vacation day every year up to 22 vacation day
• Birthday off
• Annual bonus at the end of the year based on performance
• Annual Merit increases at the end of the year based on performance
• 401K Match up to 6%
• Annual Profit-Sharing
• Monthly free lottery ticket
• Annual holiday party at the end of the year with prizes like TVS, earbuds, air fryers, Ipads, watches, etc.

Sunniland is a Drug-Free workplace. All applicants and employees are subject to drug testing in accordance with federal and state laws. We are an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable law

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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