Maine Revenue Services

Office Associate II

Operations Processing

(Repost)

Code: 6542 Pay Grade: 13 – $15.85-$21.93/hour

OPENS FOR RECRUITMENT: January 06, 2023

CLOSES: January 23, 2023

Job Description:

This position will provide office and administrative support work performing complex, varied office support tasks often requiring the operation of technical office equipment. Responsibilities require independent judgment, initiative and discretion to make determinations on varied matters, ensuring appropriate processes are followed. The ability to maintain knowledge of tax procedures and tax forms is essential for this position. Effective communication skills, attention to detail and accuracy will be necessary.

REPRESENTATIVE TASKS:

• Perform mail room functions such as sorting mail, utilize electronic machinery to slice envelopes, and prepare tax documents and checks for imaging using standard and specialized equipment.
• Open, screen and batch tax returns and other documents for processing. Provide quality checks of previously prepared batches. This will require the ability to sit for extended periods.
• Operate high speed scanning equipment, identifying error output, and reporting and correcting errors. This will require standing for extended periods; lifting and moving boxes; pushing and pulling cages of boxes.
• Provide courier service between MRS offices and other state agencies using a state van. This will include retrieving, sorting and distributing mail, and will require the ability to lift 50 lbs.
• Perform complex data capture functions utilizing the Tax and Revenue Image Processing System (TRIPS). This will require the ability to sit for extended periods.
• Train state and contract staff on TRIPS keying modules, mail handling, and/or imaging with a goal of accurate processing of data. Provide feedback to staff and supervisors.
• Timely and appropriate processing and posting of funds received without supporting returns and/or documentation. This requires research in various systems to identify proper revenue and liability accounts to apply payments. It is expected that this position learns and understands how to utilize MERITS for both research and the creation of F501(period payments) to accompany the money through TRIPS.
• Timely and accurate processing of 1st class and certified mail. This process includes a time-sensitive process of completing address verification and re-mailing to meet service level agreements with MRS divisions.
• Provide customer service via phone to taxpayers and MRS staff.
• Handle cash payments received from taxpayers.

MINIMUM QUALIFICATIONS:

Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

All job candidates applying for Maine Revenue Services’ positions will be subject to a tax clearance check. To be selected for a position, all returns must be filed, and tax liabilities must be paid in full.

State law requires that applicants seeking initial employment with Maine Revenue Services undergo a fingerprint based state and federal criminal history record check.

BENEFITS:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,996.70-$12,937.34 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.

• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($379.60 annual value).

• Retirement Plan – The State of Maine contributes 13.16% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.

• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
• Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Maine State Government is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request.