Job description
Overview:
The LPN Nursing Coordinator supports quality, patient centered care. The LPN performs a variety of high-level functions within a care team to support the needs of the healthcare team and patients/support network. The Nursing Coordinator, LPN coordinates the management of the care through a well-defined care delivery system.
Responsibilities/Job Description:
- This position would require strong communication skills and relationship building with referral sources
- Promote safe and effective patient and organizational environments and feeding equipment use
- Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
- Respond in a timely manner to questions, concerns or emergency situations from staff, patients, and referral sources.
- Interact with referral sources to facilitate communications, answer questions, and resolve problems. Answer and triage incoming calls, referring all clinical assessment and intervention to the Clinical Team.
- Responsible for ensuring patients receive outstanding service, education, and resolution regarding Enteral nutrition by promoting supplies and providing necessary education to gain/maintain optimal clinical outcomes. Contacts patients and caregivers for enteral formula and supply needs and maintains computer schedule for reorder dates. Coordinates delivery of enteral formula and supplies to patients.
- Provides patient and community education regarding all aspects of home infusion and enteral nutrition services provided. Coordinates initial delivery of enteral formula and supplies to patients.
- Schedule nursing visits for FHI nursing staff following established productivity standards, clinical expertise, and staffing availability. Coordinator is responsible to coordinate and maintain scheduling for patients and staff. Answer customer inquiries regarding the status of their visits, orders or supplies and providing excellent customer service.
- Excellent communication and education skills. Strong commitment to external and internal customer services.
- Ability to work in a fast-paced, stressful environment.
- Excellent organizational and prioritizing skills.
- Ability to work effectively with all departments/services.
- Computer literacy
- Knowledge of infusion and enteral therapy- access devices and administration systems.
Required
Education
- Completion of a certified LPN program.
Experience
- Minimum of two years recent experience in home care, long term care, clinic, urgent care or med-surg/acute care setting
License/Certification/Registration
- Current LPN license in the State of Minnesota.
- Basic Life Support (BLS)
Preferred
Education
- Bachelor’s Degree
Experience
- Minimum 2 years recent experience in home infusion therapy including direct patient care.
- Previous customer service experience preferred
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