• Develop in depth understanding of the property management system and POS functionality.
• Follow all specified hotel procedures to properly conduct Front of the House business including but not limited to:

• Answering telephones in a prompt and professional manner and providing assistance to callers
• Taking reservations in person and over the phone
• Reading and responding to hotel email
• Checking guests in and out
• Completing group pre-registrations and key packets
• Posting charges and processing payments
• Communicating with Housekeeping and Maintenance
• Handling mail and coordinating deliveries of messages and packages
• Anticipating guests’ needs, acting promptly to acknowledge all guests, however busy and whatever time of day.

• Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.
• Be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies: current special rates and restrictions: types and location of rooms and suites available; and services, costs, hours and location of all hotel amenities, facilities and outlets. To maintain awareness of current business levels.
• React immediately, in a positive way, to resolve guest complaints, problems and suggestions, when necessary, referring to Hotel management if necessary.
• Complete shift checklists and special projects as assigned.
• Follow specified cashier procedures and policies.
• Follow procedures regarding property walks to ensure security and comfort of guests.
• Meet with departing Front Desk Host to review business status, log-book and follow-up items.
• Keep the front desk as well as lobby areas clean and well organized.
• Be available to work irregular hours, including evenings, weekends and holidays.
• Be completely familiar with hotel emergency procedures, and provide, calm, reassuring assistance to guests and fellow employees in the event of an emergency.
• To follow all company policies and procedures.
• To immediately report all suspicious occurrences and hazardous conditions.
• To maintain the cleanliness and safety of work areas at all times.
• Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
• To attend all mandatory meetings as directed.
• To perform other tasks, including cross-training, as directed.

• Fluency in the local language (verbal and written)is required.
• A minimum two years’ experience in a customer/guest service and/or public contact related job is desired.
• Must have High school diploma or equivalent.
• Must be computer literate with a good working knowledge of Word and Excel.

• Excellent interpersonal skills and the ability to work well with co-workers and the public.
• Must be punctual with regular and reliable attendance.
• Ability to accurately compute and manipulate mathematical calculations.
• Be extremely detail oriented.
• Possess a courteous, friendly and professional manner.
• Independent thinker and a ‘quick study’.
• Good team player.
• Willingness to go the extra mile.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to solve practical problems and deal with a variety of situations.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.

Essential Physical Abilities:

• Endure various physical movements throughout the work areas, such as reaching, bending and stooping.
• Remain in stationary position for a maximum eight hours (excluding meal and rest breaks).
• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs; and lift and/or carry or otherwise move packages, boxes, and luggage.

• Health, vision, dental, and life insurance options
• Personal Time off benefits and Holidays
• 401K Retirement Savings program
• Commuter Benefits program
• Employee discount for stays at hotels within Sightline Hospitality's expanding portfolio.